I'Yunna McLaurin
Brandon,Ms
Summary
Experienced Head Cashier and Customer Service professional with 3+ years of experience in retail and call center environments. Proven ability to oversee front-end operations, prepare daily store reports, process invoices, and manage cash handling and POS systems. Strong background in training and supporting team members, resolving escalated customer issues, and maintaining accurate records. Additional experience in call center roles handling high-volume calls, scheduling appointments using electronic systems, and providing efficient, professional customer support.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
Head Cashier /Senior Customer Service Associate
Sutherlands Lumber
Pearl, Mississippi
02.2022 - Current
- Serve as Head Cashier, overseeing front-end operations and supporting daily cashier activities.
- Prepare and review daily store reports, including cash balancing and register summaries.
- Process, verify, and file invoices accurately to support accounting and store operations.
- Assist with training and guiding new cashiers on register procedures and customer service standards.
- Provide friendly, efficient customer service while resolving issues and handling escalated concerns.
- Operate cash registers and POS systems, ensuring accurate cash handling and transactions.
- Promote store credit card programs, increasing customer sign-ups and store revenue.
- Answer incoming phone calls and assist customers with billing, payments, and inquiries.
- Support stocking, merchandising, and maintaining a clean, organized sales floor.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Assisted other departments when needed by providing additional support during busy periods.
Call Center Representative
Protel inc
Pearl, Mississippi
06.2024 - 04.2025
- Scheduled and managed patient appointments using electronic health record (EHR) systems.
- Maintained accurate patient records and verified information for new and existing patients.
- Communicated appointment updates and changes clearly to patients and clinic staff.
- Conducted follow-up calls to confirm appointments and address patient concerns.
- Identified and corrected discrepancies in patient information to improve workflow efficiency.
Customer Service Representative
Foundever
Brandon, MS
01.2024 - 03.2025
- Managed customer inquiries through phone, email, and chat support channels.
- Resolved product and service issues by actively listening to customer concerns.
- Documented customer interactions accurately in the CRM system for future reference.
- Educated customers about product features to enhance user experience and satisfaction.
Education
McLaurin High School
Florence , MSSkills
- Customer Service & Support
- Call Handling & Scheduling
- Conflict Resolution
- Data Entry & Documentation
- Time Management
- Communication Skills
- Cash Handling & POS Systems
- Attention to Detail
- Filing & Record Management
- Invoice processing
- Sales reporting
- Training and mentoring
- Team collaboration
- Cashier supervision
- Store opening/closing procedures
Timeline
Call Center Representative
Protel inc
06.2024 - 04.2025
Customer Service Representative
Foundever
01.2024 - 03.2025
Head Cashier /Senior Customer Service Associate
Sutherlands Lumber
02.2022 - Current
McLaurin High School