Georgeann Brucato-Garcia
Carol Stream,IL
Summary
Dynamic and results-oriented professional with extensive experience at JCPenney Salon, adept in appointment scheduling and customer service. Excelled in enhancing client satisfaction and streamlining operations, leading to significant improvements in efficiency and service quality. Demonstrates exceptional problem-solving and interpersonal skills, contributing to a positive and productive work environment. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
22
22
years of professional experience
Work History
Assistant Salon Manager
Root Envy Beauty Lounge
2019.06 - Current
- Streamlined salon operations for increased efficiency by implementing new appointment scheduling system.
- Consistently maintained professional appearance standards for all employees, contributing to the overall presentation of the salon space.
- Maintained a high level of cleanliness within the salon, adhering to stringent sanitation guidelines for customer safety.
- Contributed to increased revenue through upselling services during client consultations.
- Provided exceptional customer service, earning numerous positive reviews and repeat clientele.
- Managed inventory control, ensuring adequate stock levels and timely reordering of necessary supplies.
- Increased retail sales by regularly promoting salon products and educating clients on their benefits.
- Developed sales and promotional campaigns around special holidays and seasonal events.
- Enhanced client satisfaction by providing personalized consultations and tailored recommendations.
- Contributed to a positive work environment with effective communication and teamwork among staff members.
- Provided constructive feedback to stylists and technicians, fostering an environment of continuous improvement and skill development.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Maintained general appointment calendar and set shift schedules.
- Scheduled employees to maintain adequate coverage during business hours.
- Handled employee scheduling and coverage needs during business hours.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Resolved customer complaints or problems to decrease escalation issues to corporate.
Hairstylist
Styles By Norma
2014.10 - 2019.06
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Counted and documented opening and closing cash amounts daily.
Designer Hairstylist
JCPenney Salon
2009.11 - 2012.12
- Collaborated with team members for improved salon efficiency and client experience.
- Established lasting relationships with suppliers, negotiating advantageous pricing for quality hair products and tools.
- Performed various coloring techniques, including highlights, lowlights, balayage, and ombre, resulting in satisfied clients with stunning transformations.
- Delivered trendsetting hairstyles, contributing to the salon''s reputation as a leader in cutting-edge designs.
- Created custom hair color formulations based on clients'' preferences while maintaining the integrity of their hair''s health.
- Developed a strong clientele base through exceptional customer service and attention to detail in all aspects of hair design.
- Contributed to the salon''s positive atmosphere by engaging in friendly conversations with clients and coworkers.
Hair Salon Receptionist
JCPenney Salon
2002.10 - 2012.12
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Processed payments accurately, handling cash transactions and balancing daily sales reports.
- Proactively addressed potential conflicts within appointment scheduling minimizing disruptions to daily operations.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Assisted in training new receptionists on salon policies and procedures contributing to a cohesive work environment.
- Facilitated communication between clients and stylists ensuring clear understanding of desired outcomes leading to greater customer satisfaction.
- Reduced no-shows by implementing reminder calls or text messages for upcoming appointments.
- Boosted salon revenue by upselling salon products and services during appointment bookings.
- Streamlined salon operations for improved efficiency by maintaining an organized and updated calendar.
- Enhanced client satisfaction by efficiently scheduling appointments and managing cancellations.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Ensured a welcoming atmosphere for clients through maintaining a clean and well-organized reception area.
- Efficiently handled high call volumes while remaining professional and courteous under pressure.
- Maintained client confidentiality while updating personal information records in the database accurately.
- Promoted a positive team environment by assisting colleagues with administrative tasks as needed.
- Handled payments and processed credit card transactions.
- Updated customer records and maintained accurate client information.
- Listened closely to customer complaints and responded appropriately to issues.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Enforced spa policies, following company procedures at all times.
- Communicated with spa team members if clients canceled or changed appointment times.
- Escorted clients to spa areas, treatment rooms, and offices.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved customer problems and complaints.
Education
Certification License in Cosmetology - Cosmetology
Empire Beauty School
Hanover Park, IL10.2006
Skills
Appointment Scheduling
Task Delegation
Customer Service
Problem-solving skills
Decision-making skills
Commitment to quality and service
Advanced interpersonal skills
Client satisfaction
Client Relations
Accurate money handling
Guest Relations
Employee Relations
Timeline
Assistant Salon Manager
Root Envy Beauty Lounge
2019.06 - Current
Hairstylist
Styles By Norma
2014.10 - 2019.06
Designer Hairstylist
JCPenney Salon
2009.11 - 2012.12
Hair Salon Receptionist
JCPenney Salon
2002.10 - 2012.12
Certification License in Cosmetology - Cosmetology
Empire Beauty School
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