GEORGEANN SMITH ZANG
St Louis,MO
Summary
Delivering Resources That Support Overall Client Growth Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
17
17
years of professional experience
Work History
Care Manager
Care Choice Care Management
02.2024 - 06.2024
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
Comprehensive Flex Housing Coordinator
DOORWAYS
07.2023 - 02.2024
- Maintained database of housing resources, landlords and management companies.
- Managed the application process, thoroughly reviewing documents for accurate income verification and eligibility determination.
- Oversaw the leasing process from initial inquiry through move-in preparations to ensure seamless transitions for new tenants.
- Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, occupying over apartments by providing direct, hands-on support services.
- Assisted clients experiencing homelessness or housing instability by guiding them through available programs that best met their needs based on individual circumstances.
Social Worker
Archwell Health
02.2023 - 05.2023
- Consistently delivers impact-driven social work and care for caseloads of up to 15+
- Navigates managed care plans and assist seniors with community services
- Collaborates with the primary care team and conducts social service assessments for members
- Supports advance care transition with members with access to state-based prescriptions
- Actively supports the client's service plan and updates documentation
- Coordinates and implements support packages to aid members in overcoming socioeconomic and medical barriers.
Services Coordinator
National Church Residence
04.2018 - 01.2023
- Recruited to support residents with financial, medical, and homemaker assistance, including bill-pay help
- Delivers educational and emotional support, including presentations and finding community resources and services
- Utilized extensive knowledge of community resources and human services.
Massage Therapist
River City Massage & Yoga
05.2007 - 03.2018
Marketer/ Patient Care Coordinator Social Worker
Algonquin Nurses Home Health Care
11.2016 - 02.2017
- Handpicked to support social work for over 40+ senior residents
- Drives marketing plan execution for prospective clients
- Accountable for developing marketing recruitment plans for new clients and attending social functions in the private duty industry
- Oversees introductory new case handling and patient data support
- Conducted initial interviews to determine psychological and emotional needs, orient them to available programs, and collaborate on an institutional action plan.
Internship
VOYCE
- 05.2015
- Served as the Ombudsman & Advocate for senior citizens and mentally ill residents in long-term care facilities
- Trained to assist in resolving residents' concerns
- Contributed to VOYCE's Long-Term Care conference, researching guest lecturers on hospital readmissions between skilled nursing facilities and hospitals.
Internship
Cardinal Ritter Senior Services
- 04.2012
- Selected to support social workers with BIMS, MMSE, and PHQ-9 assessments
- Assisted with psychosocial assessments and social service progress notes and attended care plan and discharge meetings
- Updated Advanced Directives and assisted in addressing the needs of long-term care residents and rehab patients.
Education
Master's of Gerontology (Coursework Taken) -
Webster University
St. Louis, MOBachelor of Social Work (BSW) -
Fontbonne University
Clayton, MO12.2015
Associate Degree in Applied Science, Human Services - A Gathering Place Massage School -
St. Louis Community College at Meramec
St. Louis, MO05.2012
Licensed Massage Therapist - 525-Hour Certification Program -
A Gathering Place Massage School
01.2007
Skills
- Client Support
- Community Service Partnerships
- BIMS
- Case Management
- Social Services Assessments
- Program Development Support
- Social Services
- Temporary housing
- Referrals and networking
Accomplishments
- Phi Alpha Honor Society
Timeline
Care Manager
Care Choice Care Management
02.2024 - 06.2024
Comprehensive Flex Housing Coordinator
DOORWAYS
07.2023 - 02.2024
Social Worker
Archwell Health
02.2023 - 05.2023
Services Coordinator
National Church Residence
04.2018 - 01.2023
Marketer/ Patient Care Coordinator Social Worker
Algonquin Nurses Home Health Care
11.2016 - 02.2017
Massage Therapist
River City Massage & Yoga
05.2007 - 03.2018
Internship
VOYCE
- 05.2015
Internship
Cardinal Ritter Senior Services
- 04.2012
Master's of Gerontology (Coursework Taken) -
Webster University
Bachelor of Social Work (BSW) -
Fontbonne University
Associate Degree in Applied Science, Human Services - A Gathering Place Massage School -
St. Louis Community College at Meramec
Licensed Massage Therapist - 525-Hour Certification Program -
A Gathering Place Massage School
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