Results-driven Agile Project Manager and Microsoft Professional with a strong foundation in IT management and SharePoint administration. Expertise in leading diverse teams, optimizing workflows, and implementing strategic solutions that enhance communication and operational efficiency in mission-critical environments.
Overview
14
14
years of professional experience
15
15
Certification
Work History
Owner/Project Manager
G & M Technology Consultants
Little Rock, Arkansas
02.2024 - 01.2026
Managed client relationships to ensure delivery of high-quality services.
Developed strategic technology solutions that aligned with client requirements.
Oversaw project timelines, coordinating resources for effective execution.
Conducted market research to identify emerging technology trends and opportunities.
Collaborated with clients to assess technology needs and resolve challenges.
Implemented operational processes that streamlined service delivery and improved efficiency.
IT TEAM LEADER (NCO)
ARKANSAS NATIONAL GUARD
Fort Chaffee, USA
01.2012 - 01.2024
Supervised five multichannel transmission systems operators, enhancing network communication capabilities for battalion operations.
My team and I are responsible for installation, repair, operation and maintenance check of these devices, antennae and associated equipment.
Maintained high-value equipment to support mission-critical operations.
Demonstrated sound leadership by maintaining a rational mindset during high stress situations with tenacity and dedication
Monitored safety and performance of fifteen U.S. Army soldiers.
Trained and monitored security operations classes for over 50 new recruits
Reorganized schedules for over 39 soldiers to enhance time efficiency
Ensured optimal results of camp workflow operations, systems, and procedures
Researched and implemented a new route, saving gas costs and minimizing travel time for mission-critical movements.
Built and maintained 142nd Fires Brigade SharePoint Sites during critical missions in: Pennsylvania, Wyoming, Georgia, and Texas
Under my leadership my team and I have received numerous awards and recognition as one of the best signal units in the nation.
Achieved distinction as first Radio Frequency DATA Shot in Arkansas history, setting a precedent for successful operations in the state.
IT TECHNICAL PROJECT MANAGER (SharePoint Administration)
MARTIN FEDERAL
Little Rock, USA
04.2019 - 07.2023
During my time with Martin Federal I worked as the SharePoint Administrator at PEC (Professional Education Center) located in Camp Robinson, Ar.
Working with PEC my team worked within a subsection (SMTC) to help the day to day activities of the teachers and teams training Army recruiters from every US state and territory.
Managed functionality and operations of business's SharePoint software within IT department.
My day-to-day activities included troubleshooting site issues tickets, Page Design, Web tool & App creation, Repository Management, Reporting & Dashboarding (BI), Updating from 2013 to Office 365, analyzing all user activity, (New User access, and Access revoking) and addresses and resolves any issues with the software performance.
Monitored SharePoint software for glitches and resolved issues to ensure optimal performance.
Addressed and fixed software problems to ensure seamless SharePoint operation.
Oversaw activity pertaining to the maintenance of 3 SharePoint Farms
Manages and revises the layout of the over 50 individualized sites.
Customized, and helped setup SharePoint site for company purposes. (Home Office)
Analyzed daily user activity on SharePoint.
Maintained records of SharePoint updates, maintenance, and activity.
Reported to company management with updates and information about SharePoint usage, and issues.
Provided technical support for SharePoint users.
I Addressed questions or concerns from business owners or directors regarding the function of the software.
Kept Company apprised of Microsoft updates to SharePoint software.
Applied updates to company's and vendor's editions of SharePoint.
Worked on a team to maintained SharePoint firewalls and security.
Conducted training sessions to educate employees on effective SharePoint usage.
Consulted with management to help devise and align the most useful ways to apply SharePoint to the business's goals and stakeholders goals.
Attended IT conferences to learn about new software developments, and certifications for Microsoft and cyber security (Sec +, Network +, PEC Basic Instructors Course, and Cisco Academy.
Delivered technical and operational support in military contract roles.
IT TECHNICAL PROJECT MANAGER
HEWLETT PACKARD ENTERPRISE (HPE)
Bentonville, USA
09.2017 - 02.2019
Defined project goals for software production as a Deployment Project Manager for Hewlett-Packard Enterprise.
Managed client programs, overseeing project execution and delivery.
Developed and maintained detailed project plans for individual accounts to guide project execution.
Managed the work of employees, vendors, and consultants while allocating and utilizing resources to increase team productivity.
Ensured effective resource allocation for projects while managing relationships with diverse internal and external stakeholders.
Oversaw coordination of the partners and vendors engaged in project work
Ran ongoing internal program meetings, including weekly status check-ins
Maintained project data through: Excel, Word, SharePoint, and dashboards
Developed comprehensive Power-BI dashboards to enhance data analysis and reporting capabilities.
Provided program and project status reports to the project team and company
Migrated HPE's SharePoint farms from 2010-2013 (SharePoint Farm Admin)
SCRUM MASTER/JR. PROJECT MANAGER
WALMART TECHNOLOGY
Bentonville, USA
03.2016 - 06.2017
Acted as Scrum Master for Product teams with a focus on guiding the teams towards cohesion that allowed for improved team productivity.
Coached team members on Agile principles and provided general guidance on the methodology
Facilitated sprint planning, retrospective and sprint demos
Coordinated daily stand-up meetings to ensure effective communication among team members.
Streamlined input process to reduce customer wait times through team collaboration.
While working with my project team we created an automation for prescriptions to be scanned by barcode instead of the original process. (16 key codes per every prescription)
Assisted team in removing impediments by having an understanding of the control and release processes
Assisted with prioritization and resolution of software defects
Collaborated with other Scrum Masters to enhance Scrum application effectiveness across the organization.
Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management
Led team to self-resolve problems rather than provide solutions
Enhanced transparency on product and sprint backlogs by updating Agile tracking systems.
Oversaw user-facing systems for Canadian pharmacy employees, reducing wait times caused by a manual process.