George H. Henderson

JOB OBJECTIVE To obtain the Position of Transit Safety Officer at Whatcom Transportation Authority SUMMARY Employed with WTA for over 6 years. During employment at WTA, Held the position of Operator, Sub-Expediter, and the position of Full time Terminal Expediter. During time as an Expediter, gained experience with working with passengers, drivers, the public and bus systems. Obtained skills at de-escalating upset customers and maintaining safety and security around WTA's Transit Stations. Successfully and professionally maintained control of WTA's Lobby and Concourse during the worlds COVID Pandemic. Familiar with Trapeze software. Used the Trapeze software to track & communicate, and to monitor buses and Operators. Learned the importance of patience and prioritizing events and situations that arise. While working with WTA Dispatchers, learned the importance of communication, scheduling, and professionalism in dealing with whatever arises. Understand WTA's Mission “safe, reliable, efficient & friendly service,” and the importance of public service to transport people to their locations. Understand the importance of WTA Policies and Procedures and staying in the boundaries of the Working Contract Agreement with the Union. Understand and agree with WTA' Code of Conduct. Dependable and trustworthy, and able to work independently or with a group. Customer service oriented and do well at problem solving. Have 26 years overhead door experience. That experience includes installation and repair of tilt up, sectional and rolling steel doors and operators. Have experience with welding and electrical wiring, both high and low voltage. Experience includes estimating & pre-sighting jobs and managing truck maintenance. Participated in interviewing, hiring, and training of new employees. Have experience with developing and implementing company policies and procedures. Experience includes communicating with customers with their concerns and to schedule jobs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Transit Safety Officer position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

• Fire District 18 was the first Volunteer fire department to move to having a full-time paid Fire Chief. This move came with growing pains, as the District Secretary was preparing to retire, and the Fire Chief position would be taking over the Secretaries administrative responsibilities. As the Fire Chief I worked with the public, and much of that time was helping during the worst time of their lives. During those times I made timely decisions to save lives and property. As Fire Chief, I held the responsibility of commanding emergency scenes that involved communicating with 911 dispatchers, responding fire apparatus, local and State police and other agencies