Johnathan Taylor
Ferndale,WA
Summary
Customer service-oriented professional with a keen eye for detail and a genuine passion for assisting others. Recognized for exceptional interpersonal skills and the ability to accurately assess individuals. Demonstrates outstanding problem-solving abilities, consistently providing innovative solutions to complex scenarios. Proven track record of thriving both independently and collaboratively within team environments. Proficient in a wide range of software applications, including Microsoft Office Suite, Adobe PDF, Skype, Zoom, Teams, Smart Bus, Grey Hawk, and Clever Devices.
Overview
19
19
years of professional experience
Work History
Driver/Dispatcher/Expediter/Trainer
Whatcom Transportation Authority
04.2014 - Current
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Taught CPR/First Aid to new drivers and refresher courses for current.
- Sub-Expediter and Dispatcher. Fluent in time-keeping procedures. Aided in training of new Dispatchers.
- Assistant Project Manager for the implementation, installation and training of WTA's Smart Bus software for 150+ employees.
- PASS Certified.
- Held positions on Safety & Security Committee as well as Contract Committee.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Implemented a more conscientious and efficient method of securing and seat belting a person using a wheelchair.
- Networked numerous national and state events involving Directors & Managers from various agencies including transit and software companies.
Warehouse Logistics Manager
La Belle Associates Inc.
04.2013 - 04.2014
- Managed all incoming/outgoing shipments and warehouse inventory.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Maintained accurate inventory and conducted quarterly inventory counts.
- Implemented LEAN manufacturing practices.
- Negotiated favorable terms with carriers, resulting in significant cost savings for the organization without compromising service quality.
- Managed cross-functional teams, ensuring smooth coordination between warehouse operations, procurement, and shipping departments.
Office Manager
One Stop Mail Shop
01.2006 - 04.2013
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Developed strong relationships with suppliers and carriers, ensuring timely delivery of shipments.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Pulled, verified, and packaged items for shipment.
- Coordinated international shipments by researching customs regulations and preparing necessary documentation.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- LEAN practices ensuring inventory counts and efficient shipping times.
Education
Whatcom Community College
Bellingham, WAPASS Certification -
CTAA
High School Diploma -
Lummi Nation High School
Bellingham, WA01-2018
Skills
- Customer service oriented professional
- Customer relationship management
- High attention to detail
- Passion for helping others
- Dispatch software
- Critical thinking skills
- Out of the box solutions to difficult situations
- Ability to work independently or as part of a team
- Proficient in Microsoft Office Suite, Adobe PDF, Skype, Zoom, Teams, Smart Bus, Grey Hawk and Clever Devices
Timeline
Driver/Dispatcher/Expediter/Trainer
Whatcom Transportation Authority
04.2014 - Current
Warehouse Logistics Manager
La Belle Associates Inc.
04.2013 - 04.2014
Office Manager
One Stop Mail Shop
01.2006 - 04.2013
Whatcom Community College
PASS Certification -
CTAA
High School Diploma -
Lummi Nation High School
Similar Profiles
Taylor FilippiTaylor Filippi
Administrative Analyst at Los Angeles Metropolitan Transportation AuthorityAdministrative Analyst at Los Angeles Metropolitan Transportation Authority
Jhonson FrancisJhonson Francis
Accounting and Data Analyst at Monroe County Transportation AuthorityAccounting and Data Analyst at Monroe County Transportation Authority
Michael GuiderMichael Guider
Bus Operator at Jacksonville Transportation AuthorityBus Operator at Jacksonville Transportation Authority