George Luis Jerez Figueroa
Batavia,NY
Summary
Highly well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive environment.
Overview
3
3
years of professional experience
Work History
Manager
Wendys
09.2024 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Warehouse Worker
Silk Printing Llc
02.2024 - 09.2024
- Collaborated with design team to ensure accurate and high-quality final products for clients.
- Maintained safe working environment, adhering to all applicable safety regulations and procedures.
- Enhanced print quality by conducting regular maintenance on printing machines and equipment.
- Increased customer satisfaction by consistently meeting or exceeding project deadlines and quality standards.
- Worked effectively in fast-paced environments.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Maintained clean, orderly work environment free of hazards.
Landscaping Worker
Green Tree Llc
05.2022 - 08.2024
- Performed planting, watering and mulching lawns.
- Improved landscape appearance by performing regular maintenance tasks such as mowing, edging, and trimming.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Transferred materials to designated areas using hand trucks, electric carts, and wheelbarrows.
- Enhanced customer satisfaction by providing timely and efficient landscaping services tailored to individual needs.
- Maintained safe work environments through adherence to safety protocols when operating machinery or using chemicals for pest control purposes.
- Improved customer service levels with timely and accurate demand forecasts.
- Collaborated with team members to complete large-scale landscaping projects on time and within budget constraints.
Driver
Uber
04.2023 - 01.2024
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Navigated efficiently through heavy traffic, optimizing ride durations.
- Ensured vehicle maintenance was up-to-date, enhancing safety and reliability for all rides.
Maintenance Cleaner
McDonald's
02.2022 - 06.2023
- Maintained a professional appearance, ensuring all areas were clean and well-organized at all times.
- Contributed to the overall efficiency of the facility by promptly addressing any maintenance concerns or cleaning needs.
- Provided excellent customer service when interacting with clients or visitors during daily duties.
- Kept detailed records of all completed tasks, enabling accurate tracking of progress towards set goals.
- Received recognition for exceptional work ethic, contributing positively to team morale and overall workplace culture.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Sales Associate
Footlocker
09.2021 - 03.2022
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Assisted with loss prevention efforts by monitoring the sales floor for suspicious activity or potential theft incidents.
- Managed footwear displays according to seasonal trends or specific promotions while keeping them visually appealing at all times.
- Conducted regular product training sessions for new employees, improving overall staff knowledge and expertise.
- Provided personalized attention to each customer, creating a welcoming atmosphere that encouraged repeat visits.
- Collaborated with team members to achieve monthly store performance goals.
- Measured customers'' feet to ensure proper fit, enhancing comfort and reducing returns or exchanges due to sizing issues.
- Handled transactions efficiently, processing payments accurately and securely.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Education
GED -
George Washington High School
New York, NY06-2021
Skills
- Customer service
- Time management
- Problem solving
- Organizational skills
- Multitasking Abilities
- Flexibility
Languages
Spanish
Native or Bilingual
Timeline
Manager
Wendys
09.2024 - 11.2024
Warehouse Worker
Silk Printing Llc
02.2024 - 09.2024
Driver
Uber
04.2023 - 01.2024
Landscaping Worker
Green Tree Llc
05.2022 - 08.2024
Maintenance Cleaner
McDonald's
02.2022 - 06.2023
Sales Associate
Footlocker
09.2021 - 03.2022
GED -
George Washington High School
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