Georgene Gibson
Customer Service Consultant
Rochester,MN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Outbound Call Center Agent
Keais Records Service Inc.
Houston, TX
2017.01 - 2017.05
- Conducted 70-80 outbound phone calls daily, with the purpose of verifying receipt of records requests.
- Verified, Updated and Completed all the information that was received from each outbound phone call.
- Used computer databases to keep track of phone calls, confidential notes about conversations and facility/custodian contact information.
- Developed favorable customer service relationships with the facility/custodian with whom I interacted.
Promotions Assistant
Cari-Med Ltd
Kingston, Jamaica
2016.06 - 2016.12
- Handled on-site promotions at the facility and other locations to get products directly in hands of consumers.
- Kept project creative materials and important paperwork well-organized to avoid delays or errors.
- Organized contests to excite potential consumers and build interest in new product offerings.
- Represented clients at events with upbeat, outgoing and friendly persona.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
- Assisted the Promotions Manager with the planning and organizing of products sampling events.
Customer Service Consultant
Sutherland Global Services- Amazon
New Kingston, Jamaica
2015.05 - 2016.05
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about their Amazon Buyers' and Sellers' accounts, Orders, and Returns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Offered basic technical support for clients on wide range of company products.
Administrative Student Worker
UWI, Mona
Kingston, Jamaica
2013.09 - 2014.03
- Completed clerical tasks such as filing, copying and distributing mail.
- Marketed the sporting activities across the campus
- Assisted in the planning and executing of sporting events across campus.
- Performed clerical duties such as typing, and copying.
- Assisted student athletes with their daily inquiries and concerns.
Education
High School Diploma -
St. Catherine High School
35 St. John's Rd, Spanish Town, Jamaica 2006.06 - 2008.06
High School Diploma -
St. Catherine High School
35 St. John's Rd, Spanish Town, Jamaica 2001.09 - 2006.06
Skills
Creative problem solving
Data Entry
Documentation
Filing and data archiving
Professional telephone demeanor
Typing
Certification
Customer Service, Cari-med Ltd
Timeline
Outbound Call Center Agent
Keais Records Service Inc.
2017.01 - 2017.05
Promotions Assistant
Cari-Med Ltd
2016.06 - 2016.12
Customer Service Consultant
Sutherland Global Services- Amazon
2015.05 - 2016.05
Administrative Student Worker
UWI, Mona
2013.09 - 2014.03
High School Diploma -
St. Catherine High School
2006.06 - 2008.06
High School Diploma -
St. Catherine High School
2001.09 - 2006.06