Georges Orock
Silver Spring,MD
Summary
- Value-driven Agile Change Agent, servant leader and resourceful with full understanding of the SDLC and strong experience in leading organization with implementing agile in waterfall environment, working with onshore and offshore team, with demonstrated skills.
- 7+ years of experience working as Agile scrum master, facilitating all scrum ceremonies such as sprint planning, sprint review, sprint retrospectives, daily stand-up, and working with DevOps teams utilizing engineering practices such as BDD, ATDD
- Experience working with hybrid teams (agile projects/teams interacting or working with non-agile teams).
- Experience leading cross-functional team to support each Release project plan and post Release/Change review.
- Experience coaching and implementing scrum and Kanban in the finance (banking, Mortgage, and health insurance) and manufacturing (Chemical industry) organization
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Project Manager I Scrum Master
Management Science Associates
Pittsburgh, PA
05.2023 - Current
- Led two teams comprised of product owner, quality analyst, and developers. Worked on the organization application software for home lending product enabling clients to discover various home loan products and application for home loans. It’s also served end to end home loans processes and aimed to provide a best-in-class client experience for all stages of home loans process starting from application to closing. Updated the mobile app with new everyday features where small business owners and personal bankers could apply for a small loan and get instant decision.
- Assisted/Motivated team members to resolve issues, validating results and communicating status of issues and risks.
- Assisted with prioritization and resolution of software defects.
- Coached team members on Agile principles and provided general guidance on the methodology.
- Collaborated with other Scrum Masters to increase the effectiveness of the application of Scrum within the organization.
- Facilitated all scrum ceremonies including sprint planning, daily scrum, sprint retrospective and reviews.
- Used management tools like Jira to track projects progress and team’s ability to burn down on work in current sprint
- Worked closely with Business analyst to understand business requirements so they can create valuable user stories with detailed information on how to do so
- Worked on multiple projects, I helped my teams handle dependencies on other teams making sure there is a smooth flow of work and teams are synced; Also removing all blockers my teams are facing.
- Organize and facilitate effective Scrum rituals: backlog refinement, sprint planning, daily stand-up, sprint review, and sprint retrospective.
- Create dashboard metric (Burndown, velocity)
- Support and educate the Product Owner, especially with respect to grooming and maintaining the product backlog.
- Remove impediments or guide the Development Team to remove impediments, through communication and transparency of impediments.
- Create agile delivery plan (Epics Roadmap and production Release)
- Lead the release planning meetings for multiple platforms and project releases and prepare and publish release notes and communicates success.
- Manage action plans for customer impacted issues requiring quick engineering response.
- Guiding the team while facilitating a healthy team dynamic with respect to priorities and scope of work to ensure milestones are reached and deadlines are met.
- Role & Achievements:
- Led cross-functional teams in delivering IT projects on time and within scope.
- Developed project plans, timelines, and budgets to ensure alignment with organizational goals.
- Facilitated stakeholder meetings to gather requirements and provide project updates effectively.
- Implemented risk management strategies to identify, assess, and mitigate potential project risks.
- Streamlined communication processes between technical and non-technical teams for improved collaboration.
- Mentored junior project managers, enhancing their skills in project management methodologies and tools.
- Drove continuous improvement initiatives that increased efficiency across multiple IT projects.
- Utilized Agile methodologies to enhance project adaptability and responsiveness to changing requirements.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Negotiated contracts with vendors that led to cost savings while maintaining a high level of service quality.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
- Implemented risk mitigation strategies to minimize potential issues impacting project deadlines or budgets.
- Reduced software development timeframes by identifying bottlenecks and optimizing the development process.
- Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
- Mentored junior staff in best practices for IT project management, fostering a culture of continuous improvement within the team.
- Optimized internal processes through regular review meetings with team members aimed at identifying areas for improvement.
- Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
- Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
- Managed budgets for multiple projects concurrently, tracking expenses and reallocating resources as needed to stay within budget constraints.
- Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
- Championed change management initiatives by incorporating feedback from end-users into future project plans and improvements.
- Improved resource utilization by analyzing performance metrics and adjusting staffing levels accordingly.
- Ensured smooth adoption of new technology systems through comprehensive employee training programs tailored to individual learning styles.
- Led and managed staff of [Number] team members engaged in administering complex IT infrastructure.
- Developed project plans identifying key issues, approaches and performance metrics.
- Collaborated with external partners for outsourcing tasks when necessary without compromising quality or timeliness.
- Oversaw quality assurance testing processes, ensuring that all software met organizational standards before deployment.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Planned, designed, and scheduled phases for large projects.
- Negotiated and managed third-party contracts related to project deliverables.
- Met project deadlines without sacrificing build quality or workplace safety.
- Coordinated material procurement and required services for projects within budget requirements.
- Managed projects from procurement to commission.
- Proved successful working within tight deadlines and a fast-paced environment.
- Trained personnel on use of IT tools and applications.
- Wrote, updated and maintained project documentation.
- Coordinated with external vendors to deliver IT project components.
- Implemented best practices to drive quality IT project delivery.
- Communicated project updates to stakeholders at all levels.
- Assessed and analyzed customer requirements to develop effective IT project plans.
- Negotiated and managed project budgets to meet goals.
- Created and implemented contingency plans to address potential risks.
- Monitored and tracked project progress to support timely completion.
- Devised test plans to validate accuracy of IT projects.
- Developed and introduced IT strategies to improve operational efficiency.
- Managed various IT projects to meet deadlines and customer requirements.
- Partnered with project team members to identify and quickly address problems.
- Conducted quality assurance to verify accuracy of data used in IT projects.
- Led cross-functional teams to successfully complete IT projects.
- Generated reports for IT project progress and performance.
- Resolved staff conflicts and identified potential areas of improvement.
- Identified and implemented cost-saving measures in IT projects.
- Established and enforced project timelines and deadlines.
- Facilitated Agile ceremonies, ensuring effective communication and collaboration among cross-functional teams.
- Coached team members on Scrum principles, enhancing understanding and adherence to Agile methodologies.
- Identified and resolved impediments, fostering a productive work environment for continuous improvement.
- Developed and maintained project timelines, aligning team efforts with organizational goals and priorities.
- Collaborated with product owners to refine backlogs, prioritizing features based on stakeholder feedback.
- Mentored junior Scrum Masters, sharing best practices to enhance overall team performance and efficiency.
- Implemented metrics tracking for sprint performance, driving data-informed decision-making across teams.
- Led retrospectives that generated actionable insights, promoting a culture of reflection and iterative improvement.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Led sprint reviews and planning meetings to promote full team engagement.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
- Facilitated seamless integration of new team members into existing projects without compromising productivity levels.
- Fostered culture of continuous improvement by conducting sprint retrospectives and implementing feedback.
- Achieved higher quality deliverables with rigorous approach to backlog refinement and acceptance criteria definition.
- Navigated through complex project challenges, leveraging Agile principles to adapt plans and meet evolving business needs.
- Achieved consistent on-time delivery of project milestones by closely monitoring progress and adjusting plans as needed.
- Improved stakeholder satisfaction with regular sprint reviews and updates on project progress.
- Enhanced team productivity by implementing Agile methodologies and facilitating daily stand-ups.
- Enhanced customer satisfaction by incorporating their feedback into product backlog for future sprints.
- Implemented risk management strategies to minimize project delays and ensure timely delivery.
- Reduced time to market by streamlining sprint planning process, effectively balancing scope and resources.
- Optimized resource allocation by closely monitoring team capacity and adjusting work assignments.
- Led cross-functional teams to successful project completions, fostering collaborative work environment.
- Encouraged innovation and experimentation within team, leading to development of new features that enhanced product value.
- Streamlined communication between developers and QA teams, ensuring smoother workflow and higher quality outputs.
- Increased transparency and communication within team, introducing digital task board.
- Reduced bottlenecks in development process by actively removing impediments and facilitating solutions.
- Ensured projects aligned with strategic goals by facilitating collaboration between Scrum team and senior management.
- Maintained up-to-date project documentation, enabling clear communication and transparency among stakeholders.
- Strengthened team cohesion and morale, organizing team-building activities and maintaining open-door policy.
- Coordinated with product owners to ensure backlog items were prioritized for maximum project impact.
- Promoted learning environment by organizing workshops on Agile and Scrum practices for team.
- Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
- Evangelized Agile as strategic asset of culture and business value.
- Reduced technical debt by actively identifying areas requiring refactoring or architectural improvements during sprint planning sessions.
- Streamlined release processes through close coordination between development teams and operations staff.
- Encouraged cross-functional collaboration by organizing workshops and training sessions for different departments within the organization.
- Worked to provide continuous improvement for product development lifecycle.
- Assessed and reported progress to stakeholders regularly, maintaining transparency throughout the project lifecycle.
- Created comprehensive user stories with clear acceptance criteria to guide development efforts.
- Implemented key performance metrics to track team progress and identify areas of improvement consistently throughout projects'' lifecycles.
- Boosted customer satisfaction scores by providing regular updates on product enhancements resulting from feedback provided during sprint review meetings.
- Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Optimized resource allocation by identifying and addressing bottlenecks in project workflows, leading to reduced time-to-market for product releases.
- Identified potential risks early in the project lifecycle and implemented mitigation strategies accordingly.
- Mentored junior team members on Scrum best practices, fostering their professional growth within the organization.
- Led cross-functional teams to deliver IT projects on time and within budget.
- Developed project plans, timelines, and resource allocation strategies to optimize efficiency.
- Implemented risk management processes to identify and mitigate potential project challenges.
- Utilized Agile methodologies to enhance collaboration and adaptability in project execution.
- Mentored junior team members, fostering professional growth and knowledge sharing.
- Coordinated stakeholder communication to ensure alignment on project goals and expectations.
- Analyzed project performance data to drive continuous improvement initiatives across teams.
- Facilitated post-project reviews to capture lessons learned and improve future project outcomes.
- Coordinated sprint planning and review sessions, aligning project goals with stakeholder expectations.
- Implemented continuous improvement initiatives, enhancing team productivity and workflow efficiency.
- Mentored junior Scrum Masters, promoting best practices in Agile methodologies across the organization.
- Managed backlog prioritization, ensuring alignment with business objectives and timely delivery of features.
- Identified and resolved impediments, fostering a culture of accountability and self-organization within teams.
- Collaborated with product owners to refine user stories, improving clarity and acceptance criteria for development teams.
- Analyzed team performance metrics, driving data-driven decisions to optimize processes and enhance delivery outcomes.
Scrum Master
Allied Universal Protection Services
Washington, DC
06.2020 - 11.2021
- Maintain and process key documents, presented business cases and other reports as needed while collaborating with stakeholders to bring projects through project funding conversations and ceremonies initiations
- Ensure the development teams are practicing the Agile principles
- Assist as needed with backlog maintenance by setting up refinement and decomp sessions
- Provide internal and external communications to improve transparency
- Assist with prioritization and resolution of defects/bugs
- Participate proactively in developing and maintaining team standards, tools, and best practices
- Identify and remove impediments and prevent distractions to the teams
- Facilitate discussion and conflict resolution sessions
- Empower the team to self-organize and self-manage
- Participate in various meetings to report project risks and mitigation plans to management
- Eliminates impediments by engaging the right stakeholders within the organization or partner organizations.
- Supports the team/ART in addressing and eliminating these issues to improve the likelihood of achieving the objectives of the iteration or PI. Assists with internal and external communication and improves transparency.
- Utilizing management tools for metrics/reports, user stories and defect tracking
- Build positive working relationship between stakeholders and project managers
- Co-ordinate multiple project review meetings across different project milestones
- Conduct Daily Stand up, Sprint review and Sprint retrospective meetings
- Prepare development status reports and timely communication to various account stakeholders
- Proactive identification & escalation of risks to stakeholders while helping the teams remain aware of opportunities to engage and improve larger program effectiveness.
- Facilitated daily stand-up meetings to enhance team communication and collaboration.
- Implemented Agile methodologies to streamline project delivery processes.
- Mentored junior team members on Scrum principles and best practices.
- Led sprint planning sessions, ensuring alignment on objectives and deliverables.
- Coordinated cross-functional teams to resolve impediments and drive progress.
- Enhanced workflow efficiency by introducing process improvements based on retrospective feedback.
- Collaborated with stakeholders to prioritize product backlog effectively, maximizing value delivery.
- Monitored team performance metrics to identify areas for continuous improvement initiatives.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Facilitated Agile ceremonies to improve team collaboration and project visibility.
- Coached teams in Scrum practices to enhance delivery efficiency and stakeholder engagement.
- Implemented process improvements, resulting in streamlined workflows and reduced bottlenecks.
- Mentored junior Scrum Masters, fostering a culture of continuous learning and development.
- Collaborated with cross-functional teams to align project goals with organizational objectives.
- Utilized tools like JIRA and Confluence for effective backlog management and progress tracking.
- Analyzed team performance metrics to identify areas for improvement and drive accountability.
- Led conflict resolution sessions to maintain team harmony and ensure project focus.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Led sprint reviews and planning meetings to promote full team engagement.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
- Facilitated seamless integration of new team members into existing projects without compromising productivity levels.
- Mentored junior team members on Scrum best practices, fostering their professional growth within the organization.
- Identified potential risks early in the project lifecycle and implemented mitigation strategies accordingly.
- Optimized resource allocation by identifying and addressing bottlenecks in project workflows, leading to reduced time-to-market for product releases.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Boosted customer satisfaction scores by providing regular updates on product enhancements resulting from feedback provided during sprint review meetings.
- Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
- Implemented key performance metrics to track team progress and identify areas of improvement consistently throughout projects'' lifecycles.
- Created comprehensive user stories with clear acceptance criteria to guide development efforts.
- Assessed and reported progress to stakeholders regularly, maintaining transparency throughout the project lifecycle.
- Worked to provide continuous improvement for product development lifecycle.
- Encouraged cross-functional collaboration by organizing workshops and training sessions for different departments within the organization.
- Streamlined release processes through close coordination between development teams and operations staff.
- Reduced technical debt by actively identifying areas requiring refactoring or architectural improvements during sprint planning sessions.
- Evangelized Agile as strategic asset of culture and business value.
- Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
- Achieved consistent on-time delivery of project milestones by closely monitoring progress and adjusting plans as needed.
- Streamlined communication between developers and QA teams, ensuring smoother workflow and higher quality outputs.
- Reduced time to market by streamlining sprint planning process, effectively balancing scope and resources.
- Improved stakeholder satisfaction with regular sprint reviews and updates on project progress.
- Fostered culture of continuous improvement by conducting sprint retrospectives and implementing feedback.
- Ensured projects aligned with strategic goals by facilitating collaboration between Scrum team and senior management.
- Enhanced team productivity by implementing Agile methodologies and facilitating daily stand-ups.
- Navigated through complex project challenges, leveraging Agile principles to adapt plans and meet evolving business needs.
- Achieved higher quality deliverables with rigorous approach to backlog refinement and acceptance criteria definition.
- Increased transparency and communication within team, introducing digital task board.
- Encouraged innovation and experimentation within team, leading to development of new features that enhanced product value.
- Reduced bottlenecks in development process by actively removing impediments and facilitating solutions.
- Strengthened team cohesion and morale, organizing team-building activities and maintaining open-door policy.
- Implemented risk management strategies to minimize project delays and ensure timely delivery.
- Coordinated with product owners to ensure backlog items were prioritized for maximum project impact.
- Promoted learning environment by organizing workshops on Agile and Scrum practices for team.
- Enhanced customer satisfaction by incorporating their feedback into product backlog for future sprints.
- Optimized resource allocation by closely monitoring team capacity and adjusting work assignments.
- Led cross-functional teams to successful project completions, fostering collaborative work environment.
- Maintained up-to-date project documentation, enabling clear communication and transparency among stakeholders.
- Monitored and tracked project progress to support timely completion.
- Partnered with project team members to identify and quickly address problems.
- Communicated project updates to stakeholders at all levels.
- Created and implemented contingency plans to address potential risks.
- Led cross-functional teams to successfully complete IT projects.
- Conducted quality assurance to verify accuracy of data used in IT projects.
- Resolved staff conflicts and identified potential areas of improvement.
- Generated reports for IT project progress and performance.
- Implemented best practices to drive quality IT project delivery.
- Negotiated and managed project budgets to meet goals.
- Coordinated with external vendors to deliver IT project components.
- Trained personnel on use of IT tools and applications.
- Wrote, updated and maintained project documentation.
- Managed various IT projects to meet deadlines and customer requirements.
- Established and enforced project timelines and deadlines.
- Developed and introduced IT strategies to improve operational efficiency.
- Assessed and analyzed customer requirements to develop effective IT project plans.
- Identified and implemented cost-saving measures in IT projects.
- Devised test plans to validate accuracy of IT projects.
Agile Coach
Allied Universal Security Services
Washington, Dc
05.2017 - 10.2020
- Ensuring that the team’s North Star, goals, and roadmaps are understood by everyone on the team.
- Supporting and reinforcing the team norms and facilitating the team’s progress toward team goals by challenging status quo to improve performance and efficiency.
- Facilitating team meetings, including (where applicable) the Daily Stand-up, Sprint Planning, Demo and Retrospective.
- Orchestrate and facilitate coaching for Scrum Masters and Scrum teams to drive excellence across software delivery; assist with prioritizing backlog refinement and mapping backlog items to epics.
- Building strong relationships with key stakeholders, users, and owners to the products / tools developed by the Agile team.
- Role & Achievements:
- Facilitated Agile transformation initiatives to enhance team collaboration and project delivery speed.
- Developed customized training programs to improve Agile practices across diverse teams.
- Mentored product owners and Scrum Masters in effective backlog management and prioritization strategies.
- Facilitated Agile ceremonies, enhancing team collaboration and productivity.
- Mentored teams on Agile principles, promoting continuous improvement and self-organization.
- Developed tailored training programs to align teams with Agile methodologies and best practices.
- Analyzed project workflows, identifying bottlenecks and recommending process optimizations.
- Collaborated with stakeholders to define project vision and ensure alignment with organizational goals.
- Implemented metrics tracking systems to evaluate team performance and drive accountability.
- Led cross-functional workshops, fostering innovation and shared understanding among diverse teams.
- Advocated for Agile transformation initiatives across departments, driving cultural change and adoption of Agile practices.
- Empowered team members to self-organize, boosting morale and overall job satisfaction.
- Advised top management on agile strategy development, improving organizational agility at all levels.
- Developed customized training materials for Agile adoption, ensuring relevance to organizational needs.
- Established a culture of continuous improvement through retrospective meetings and process refinement.
- Mentored junior team members on Agile best practices, fostering collaboration and growth within the team.
- Enhanced team productivity by implementing Agile methodologies and facilitating daily stand-up meetings.
- Spearheaded the transition from Waterfall to Agile methodology, reducing overhead costs associated with lengthy planning cycles.
- Increased stakeholder satisfaction by providing timely status reports and incorporating feedback into project iterations.
- Transformed project delivery by coaching teams on Scrum, Kanban, and Lean principles.
- Facilitated conflict resolution within teams to maintain momentum towards project goals.
- Aligned product roadmaps with strategic objectives through close collaboration with senior leadership teams.
- Reduced time to market with the introduction of cross-functional teams and efficient backlog management.
- Streamlined communication between departments by creating a centralized platform for project updates and progress tracking.
- Championed customer-centric designs using user stories, leading to increased user engagement postlaunch.
- Optimized resource allocation by working closely with project managers to prioritize tasks based on business value.
- Introduced agile metrics such as velocity tracking and burn-down charts, enabling data-driven decision-making during sprint planning sessions.
- Conducted regular performance evaluations of team members, contributing to professional growth and skill enhancement.
- Led successful Agile transformations in multiple organizations, resulting in more efficient processes and higher-quality products.
- Coordinated cross-team dependencies effectively, ensuring smooth progress throughout the project lifecycle.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Facilitated virtual, in-person and blended learning sessions.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Provided coaching and mentoring to employees.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Built and maintained professional relationships with vendors and suppliers.
- Designed and delivered web-based, self-directed learning materials.
- Developed job-specific competencies and performance standards.
- Worked with vendors to customize courseware to accommodate business needs.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
- Analyzed and evaluated training effectiveness and program outcomes.
- Created and oversaw [Type] training programs for operations.
- Wrote training manuals for [Type] employees and [Type] positions according to strict company guidelines and [Type] protocols.
- Used [Software] to design training for [Type] employees and increase company retention and productivity rates [Number]%.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Developed and implemented successful onboarding program.
- Developed lesson plans, instructional materials and written practice tests for [Type] and [Type] training courses.
Oracle Database Administrator
Catalyst
Conshohocken, PA
06.2012 - 02.2017
- Supporting multiple databases for production, development, test and staging purposes on Sun Solaris and Windows environments.
- Applying upgrade patch, maintenance and interim (opatch) patches to all the databases.
- Refreshing Dev and Test instances with data from Production on a regular basis.
- Developed PL/SQL packages, DML, DDL, Oracle tables, Stored Procedures, functions, cursors, triggers, and UNIX shell scripts.
- Thorough knowledge in setting up infrastructure for databases in huge datacenters.
- Installed Oracle 11g on Linux platform using ASM.
- RMAN point in time recovery and Instance recovery done on 11g.
- Developed compliance reports and performed auditing at higher levels.
- Implemented 12c RAC Clusters and created POC for failures and performance in the environment and troubleshooting using cluster ware Alert Log Monitoring every day in the production environment
- Perform health checks using crsctl and managing services using srvctl
- Performance Tuning for the SQL queries which are running slow and taking more CPU cost
- Creation of database objects like Tables, Indexes, Views, Users, and DB Links etc.
- Maintenance of Oracle 11gR2 Real Application Cluster (RAC) Database for High Availability, Scalability and Performance by determining the best Cluster architecture, choosing the best hardware configuration for Oracle RAC.
- Successful in installation/maintenance of Physical Standby database using Oracle Data Guard for Oracle 11.2.0.3 and Oracle 10.2.0.5 RAC databases
- Table partitioning to improve I/O access
- Data Refresh from Production to Test and Development environments using RMAN Duplicate Database or Data Pump
- Implemented 12c RAC Clusters and created POC for failures and performance in the environment and troubleshooting using cluster ware Alert Log Monitoring every day in the production environment
- Performing housekeeping tasks like checking log and trace files.
- Responsible for setting and managing USER MANAGEMENT, SPACE MANAGEMENT Granting required privileges to users.
- Performing monthly and annual performance reports for trend analysis and
- Environment: Oracle 11g/11g RAC/9i, VMS, Sun Solaris, Windows Server 2003, Red hat Linux, TOAD, RMAN, SQL server, OEM.
- Administered Oracle databases, ensuring optimal performance and reliability across multiple environments.
- Led database migration projects, enhancing system capabilities and reducing downtime during transitions.
- Developed and implemented backup and recovery strategies, safeguarding critical data integrity.
- Monitored database health and performance metrics, proactively identifying and resolving issues.
- Analyzed system logs to identify issues and implement timely resolutions.
- Established security protocols to protect sensitive data against unauthorized access.
- Mentored junior DBAs on best practices for database management and troubleshooting.
- Led database migration projects, enhancing system efficiency and reliability.
- Collaborated with development teams to optimize SQL queries and improve application performance.
- Developed backup and recovery procedures to safeguard data integrity.
- Monitored database health and implemented proactive maintenance strategies.
- Assisted in migrating databases to newer versions or alternate platforms, minimizing disruption to business operations.
- Conducted regular performance audits, identifying areas for improvement and adjusting configurations as needed.
- Troubleshot database issues to create and resolve trouble tickets.
- Monitored and analyzed database activity to identify and prevent incidents and recommend performance improvements.
- Liaised with system administrators to monitor, troubleshoot, triage and provide RCAs for incidents.
- Reviewed database design to recommend enhancements or improvements.
- Worked with customers and other third parties to support DBA functions.
- Developed automated processes to manage database creation in virtualized or cloud environment.
- Provided resources and skill sets to support DBA functions for applications.
- Proposed database changes to ease monitoring and administrative effort.
- Participated in situation management of incidents to support database operations.
- Established working relationships across various departments to understand existing and emerging IT requirements.
- Improved database performance by optimizing SQL queries and implementing indexing strategies.
- Developed custom scripts and PL/SQL procedures for efficient automation of routine tasks and data management operations.
- Led training sessions for junior team members on best practices in maintaining an efficient Oracle Database environment.
- Implemented capacity planning strategies, optimizing resource allocation and preventing system overloads.
- Streamlined backup processes, ensuring timely recovery in case of data loss or system failure.
- Coordinated with vendors for hardware and software upgrades, ensuring timely implementation of new features and improvements.
- Reduced downtime by proactively monitoring and addressing potential issues with the Oracle Database system.
- Developed monitoring dashboards to provide real-time insights into system health, performance metrics, and resource utilization.
- Provided technical support to end-users, troubleshooting database-related issues and offering guidance on best practices.
- Maintained up-to-date documentation on database systems, ensuring accurate records of configurations, processes, and changes made over time.
- Collaborated with cross-functional teams to ensure seamless integration of Oracle databases with various applications.
- Supported application development teams by providing expert input on database design and optimization techniques.
- Managed user accounts within the Oracle Database environment, granting appropriate permissions while adhering to security protocols.
- Served as a subject matter expert in meetings with stakeholders discussing project requirements related to Oracle Databases integration.
- Established effective communication channels between IT teams responsible for managing different aspects of the Oracle Database infrastructure.
- Enhanced security measures by implementing data encryption and access controls for sensitive information.
- Created and updated database designs and data models.
- Participated in disaster recovery exercises, testing contingency plans to ensure minimal impact on business operations during emergency situations.
- Set up and controlled user access levels across databases to protect important data.
- Modified databases to meet needs and goals determined during planning process.
- Conducted tests to identify issues and make necessary modifications.
- Implemented security measures to protect vital business data.
- Installed and configured middleware in Linux and Windows environments.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Implemented BI solution framework for business intelligence projects.
Education
Bs - Computer Science
University of Yaounde
01.2004
Skills
- Jira, Jira Align, Confluence, Rally, Azure Devops Version One, Ms office suite
- The ability to work under pressure
- Strong ability to communicate clearly and articulate project conditions (verbal & written)
- Result driven, proactive, bilingual (English, French), quick learner, analytical, accountability, persistence
Certification
- Certified Scrum Master (CSM)
- Oracle - Certified database associate
Timeline
IT Project Manager I Scrum Master
Management Science Associates
05.2023 - Current
Scrum Master
Allied Universal Protection Services
06.2020 - 11.2021
Agile Coach
Allied Universal Security Services
05.2017 - 10.2020
Oracle Database Administrator
Catalyst
06.2012 - 02.2017
Bs - Computer Science
University of Yaounde