George Taylor
Euclid,OH
Summary
At Intralot USA, a skilled Field Service Technician excelled in delivering customer-centric solutions and hands-on training, enhancing team proficiency and client satisfaction. Expert in troubleshooting and preventive maintenance, combined with a strong positive attitude, significantly improved system performance and equipment uptime. Mastery in technical support and customer service underscored by continuous professional development.
Overview
6
6
years of professional experience
Work History
Field Service Technician
Intralot USA
09.2018 - Current
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Documented repair procedures and created comprehensive reports for each job completed.
- Helped with installations, ensuring proper setup and configuration of new equipment at customer sites.
- Enhanced system performance through troubleshooting, diagnosing, and configuring network configuration.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements i.e. Windows, Linux and Cisco routing.
- Optimized equipment functionality by performing routine preventive maintenance on equipment.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Maintained company field vehicle stocked with repair and replacement parts.
- Interpreted equipment diagrams to fully understand mechanical and electrical wiring of terminals.
- Diagnosed and repaired problems with electrical and mechanical parts.
- Tested systems, noting issues and completing preventive maintenance.
Education
Associate of Arts - Business Administration And Management
Central Texas College
Killeen, TXSkills
- Problem-Solving
- Troubleshooting and repair
- Positive Attitude
- Field Repairs
- Customer Service
- Preventive Maintenance
- Teamwork and Coordination
- Training and mentoring
- Customer training
- Inventory Management
- Technical Support
- Repair and Installation
Timeline
Field Service Technician
Intralot USA
09.2018 - Current
Associate of Arts - Business Administration And Management
Central Texas College
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