Georgette Brown
Aubrey,TX
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
18
18
years of professional experience
Work History
Lead CSR
Circle K Corp
Aubrey, Texas
04.2022 - 11.2024
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Ensured compliance with applicable regulations while delivering excellent customer service.
- Contacted customers about potential service upgrades, new services and account changes.
- Transported individuals to medical appointments and assisted with errands.
- Encouraged patients to maintain independence while helping them complete tasks they are unable to do alone.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Maintained accurate records of patient care plans and progress notes.
- Observed changes in client's physical or mental condition and reported any changes immediately to supervisor or case manager.
- Performed light housekeeping duties such as laundry, vacuuming and dusting.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
- Assisted with client personal care needs to foster independence and well-being.
HHA
RiseSun Home Health
Terrell , TX
07.2016 - 01.2024
- Transported individuals to medical appointments and assisted with errands.
- Provided entertainment and companionship through conversation, reading, and board games.
- Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
Property Manager
A&C construction
Dallas, TX
03.2014 - 03.2022
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Built relationships with service vendors and submitted associated billing statements.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Cashier Stocker
99centsdollarstore
Dallas, TX
01.2019 - 01.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Adhered to social distancing protocols and wore mask or face shield.
HHA
Outreach Health Services
Garland , TX
01.2007 - 05.2020
- Transported individuals to medical appointments and assisted with errands.
- Provided entertainment and companionship through conversation, reading, and board games.
- Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
Education
Some College (No Degree) - Hotel, Resort And Restaurant Management
North Texas Job Crops
McKinney, TXSkills
- Account updating
- Complaint resolution
- Scheduling
- Quality control
- Emotional support
- Skin care and wound care
- Housekeeping tasks
- Compassionate caregiving
- In-home rehabilitation support
- Laundry services
- Medication assistance
- Communication
- Patient advocacy
- Office equipment proficiency
- Order processing
- Active listening
- Verbal and written communication
- Complaint handling
- Business development
- Adaptability and flexibility
- Call center procedures
- Product knowledge
- Strong teamwork
- Time management
- Drawer balancing
- Returns processing
- Money handling
- Gift card handling
- Liquor law compliance
- Promotions and discounts
- Staff mentoring
- Scanner operations
- Cash register operation
- Credit card processing
- Training and onboarding
- Liquor regulations and compliance
- Sales transactions
- Point-of-sale system operation
Timeline
Lead CSR
Circle K Corp
04.2022 - 11.2024
Cashier Stocker
99centsdollarstore
01.2019 - 01.2021
HHA
RiseSun Home Health
07.2016 - 01.2024
Property Manager
A&C construction
03.2014 - 03.2022
HHA
Outreach Health Services
01.2007 - 05.2020
Some College (No Degree) - Hotel, Resort And Restaurant Management
North Texas Job Crops