REGINALD ANDERSON
Spartanburg,SC
Summary
With over 10 years of customer service experience, 7 years with Park National Bank, working well with Coworkers and all customers no matter the background or ethnicity. Looking for the opportunity to utilize my customer service skills, leadership, decision making, communication, mentoring , management and ability to support my branch in many other aspects.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead CSR
Park National Bank
02.2017 - Current
- Greet customers in a friendly manner
- Account opening( Personal & Business)
- Connected with customers to address questions and resolve issues through phone and email.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Verified customer identity and reviewed documentation for accuracy.
- Maintained customer records and updated account information.
Teller/Vault Teller
Park National Bank
02.2017 - 01.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Trained new hires
- Delivered cash orders to tellers
- Counted and balanced Vault
Education
High School Diploma -
Chapman High School
Inman, SC05.2010
Skills
- Decision Making
- Adaptability and Flexibility
- Attention to Detail
- Quality Assurance
- Active Listening
- Excellent Communication
- Product Knowledge
- Organizational Skills
- Training and Development
- Time Management
- Team Leadership
- Problem Solving
- Data Analysis
- Empathy and Compassion
- Conflict Resolution
- Customer Success Management
- Account Management
- Calm Under Pressure
- Customer Data Confidentiality
- Computer Skills
- Account Updating
- Strategic Planning
- Critical Thinking
- Willing to Learn
Certification
On Boarding Peer
Additional Information
- Trained new Hires from different regions on Teller and CSR
- Completed quarterly Audits for each Teller
- Helped with staffing issues at other locations
- Managed branch while other management absences
Timeline
Lead CSR
Park National Bank
02.2017 - Current
Teller/Vault Teller
Park National Bank
02.2017 - 01.2020
High School Diploma -
Chapman High School
Similar Profiles
Rachel StumboRachel Stumbo
Relationship Banker at Park National BankRelationship Banker at Park National Bank
Janelle T. LightbournJanelle T. Lightbourn
Trust Administrative Assistant at Park National BankTrust Administrative Assistant at Park National Bank
Ronald CramerRonald Cramer
Customer Care Supervisor at Park National BankCustomer Care Supervisor at Park National Bank
Sean AndersonSean Anderson
Assistant Branch Manager, Consumer Lender, CSR at Park National BankAssistant Branch Manager, Consumer Lender, CSR at Park National Bank
Nolan AutonNolan Auton
Estimator and Senior Project Manager at Scott Auton Painting CompanyEstimator and Senior Project Manager at Scott Auton Painting Company