Patricia A. Sampiere
Phoenix,AZ
Summary
Dynamic customer service leader with a proven track record at Circle K, excelling in team training and conflict resolution. Recognized for enhancing service quality and customer satisfaction through effective communication and attention to detail. Skilled in employee development and operational efficiency, driving team success in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Lead CSR
Circle K
Peoria, Arizona
2021.10 - Current
- Supervised customer service team and ensured high-quality service delivery.
- Trained new staff on company policies and customer interaction techniques.
- Coordinated with management to streamline store operations and improve efficiency.
- Provided expert customer service and support to customers, including troubleshooting technical issues.
- Performed additional tasks as assigned by senior management.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Lead Retail Merchandiser
Retail Odyssey
Arizona
2019.07 - Current
- Collaborated well with team members to carry out daily assignments and achieve team targets.
- Reset activity, shelf conditions and schematics completion.
- Maintain client objective by ensuring placement of product are properly faced and set to schematics.
- Responsible for resets. Training and schematics.
- Met targets consistently by working hard and with strong attention to detail.
Owner/Operator
T & T Housecleaning
2007.06 - Current
- In charge of Daily Operations.
- Managed employees, schedules shifts, determined and provided training needs and conducted performance reviews.
- A/R
- A/P
- Oversaw daily operations with a practiced eye, focusing on the customers.
- Implemented procedural changes to enhance services rendered to the customer.
Education
G.E.D -
06.1983
High School Diploma -
Thunderbird High School
Phoenix, AZ08.1982
Skills
- Customer service leadership
- Team training and leadership
- Attention to detail
- Planograms
- Leadership and supervision
- Employee training and development
- Multi-tasking
- Customer relationship management
- Employee training
- Effective communication
- Conflict resolution
- In-store support
- Prioritization
- Decision making
- Client relations
- Creative problem solving
- Verbal and written communication
Timeline
Lead CSR
Circle K
2021.10 - Current
Lead Retail Merchandiser
Retail Odyssey
2019.07 - Current
Owner/Operator
T & T Housecleaning
2007.06 - Current
G.E.D -
High School Diploma -
Thunderbird High School