Joe Esterline
Benbrook,TX
Summary
Professional customer service leader prepared for impactful contributions. Extensive experience in leading teams to achieve high customer satisfaction and improve service operations. Known for strong collaboration and flexibility in dynamic environments. Skilled in conflict resolution and process optimization.
Overview
2026
2026
years of professional experience
Work History
Lead CSR
AllStar Corrugated
04.2025 - Current
- Oversaw customer service operations, ensuring high-quality support and satisfaction.
- Trained and mentored team members on effective communication and problem-solving techniques.
Merchandiser trainer
Core-Mark
12-1900, 12-1900
12.2001 - 12.2005
- Oversaw customer service operations, ensuring high-quality support and satisfaction.
- Trained and mentored team members on effective communication and problem-solving techniques.
Lead CSR
TCB
08.2021 - 03.2025
- Oversaw customer service operations, enhancing team performance through targeted training and mentorship.
- Developed and implemented process improvements, increasing efficiency in issue resolution workflows.
- Led cross-functional teams to address complex customer inquiries, ensuring consistent service delivery.
- Analyzed customer feedback data, identifying trends to improve service offerings and satisfaction levels.
Business Development
Rollok
2015 - 2021
- Increased regional sales by implementing strategic business development initiatives and fostering strong client relationships.
- Assisted with business development efforts by identifying new opportunities for expansion within the industry sector.
- Managed business development and estimating functions for new contracts.
District manager, retail division
Leaman Container Inc
01.2006 - 01.2014
- - Oversaw multiple locations
- - Establish new sales
- - New employee training
- - Staffing
- - Developing and implementing employee processes
- - Responsible for store reconciliations
- - Established yearly sales goals
- - Create weekly reports for owner
Branch manager
Johnston Supply, Inc.
01.1997 - 01.2002
- - Responsible for performing sales calls
- - Completed custom pricing schedules
- - Maintained inventory levels
- - Scheduled deliveries
- - Responsible for creating and maintaining branch budgets
- - Managed branch staff
Shipping/Receiving Manager
H.J. Gelzer Furniture Company
01.1991 - 01.1997
- - Maintained warehouse inventory levels
- - Scheduled deliveries
- - Processed incoming and outgoing orders
- - Managed warehouse staff
Internet Sales - New Cars
Honda of Burleson
01.2015 - 01.2016
- - Establish new sales
- - Follow up on internet leads
- - Follow up on existing customer base
Education
Ferris State University
01.1991
High School - undefined
Hillsdale High School
01.1989
Skills
- Project Management
- Customer Service
- Customer Billing
- Written Correspondence
- Scheduling
- Training & Team Building
- General Office Skills
- Team Management
- Front-Office Operations
- Team leadership
Timeline
Lead CSR
AllStar Corrugated
04.2025 - Current
Lead CSR
TCB
08.2021 - 03.2025
Internet Sales - New Cars
Honda of Burleson
01.2015 - 01.2016
District manager, retail division
Leaman Container Inc
01.2006 - 01.2014
Merchandiser trainer
Core-Mark
12.2001 - 12.2005
Branch manager
Johnston Supply, Inc.
01.1997 - 01.2002
Shipping/Receiving Manager
H.J. Gelzer Furniture Company
01.1991 - 01.1997
High School - undefined
Hillsdale High School
Business Development
Rollok
2015 - 2021
Ferris State University