Georgette DePalma
Northwell Health Physician Partners
Staten Island,NY
Work Preference
Job Search Status:
Open to work
Desired Job Title
Operations ManagerMedical Operations Manager
Work Type
Full Time
Location Preference
Hybrid
Location:
Staten Island, NY
Open to relocation:
No
Minimum Desired Compensation
$90000/yr
Important To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programsWork from home optionPaid time off401k matchPaid sick leaveTeam Building / Company Retreats
24
years of professional experience
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Northstar 90 awarded 4 years in a row for Excellent patient's experience.
Work History
Operations Manager
4 Years 1 Month- Implemented new scheduling system to optimize resource allocation and reduce wait times.
- Fostered a culture of continuous improvement through regular feedback and team engagement activities.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Streamlined operational workflows to enhance efficiency across multiple departments.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Coordinated training sessions for staff on updated protocols and best practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Manager
6 Years 5 Months- Developed and executed strategic initiatives to enhance patient care quality.
- Led team in implementing operational efficiencies, resulting in improved workflow processes.
- Oversaw scheduling and resource allocation to optimize staff performance.
- Mentored junior staff, fostering professional growth and enhancing team collaboration.
- Analyzed operational data to identify areas for improvement and implement corrective actions.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote the business.
- Built clientele for a physician with patients from my previous practice. Due to retirement
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
12 Years 3 Months- Coordinated cross-functional projects to streamline clinic operations and reduce wait times.
- Developed and executed strategic initiatives to enhance patient care quality.
- Authorizations, testing and medications
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Physician retired 2016, Closed practice had charts handed to new physician for clientele purposes
Receptionist Administrator
4 Years 9 Months- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Kept reception area clean and neat to give visitors positive first impression.
- Updated office policies and procedures manual, ensuring compliance and up-to-date guidelines.
- Streamlined office workflows by implementing new filing systems that improved document retrieval times.
- Coordinated communication between patients and medical staff, enhancing service delivery and patient satisfaction.
- Maintained accurate patient records ensuring compliance with privacy regulations.
- Assisted in billing processes by verifying insurance details and coordinating payment collections efficiently.
- EKGs
Education
High School Diploma
Skills
Project management
Operations management
Resource allocation
Performance monitoring
Project planning
Regulatory compliance
Strategic planning
Team leadership
Staff development
Team engagement
Policy implementation
Problem-solving
Accomplishments
- Earned the “Top Leader” Award in 2025 for my strong business results.
- Northstar 90 Awarded 4 yeas in a row.
- Onboarded 3 physicians and staff 2025 and 2026
- Mentorship program 2023
- Epic super user
- raising providers,patient and staff satisfaction
Timeline
Operations Manager
Northwell Health Physician Partners
08.2022 - 09.2026Read More
Manager
Dr. Varughese
03.2016 - 08.2022Read More
Manager
Dr. Satinarayan Avula
05.2010 - 08.2022Read More
Receptionist Administrator
Dr. Antonio Caracta
09.2002 - 06.2007Read More
Port Richmond High School
High School Diploma
Read More