Georgette Johnson

In charge of 3 stores of which are the market (convenience and grocery store, the casino gift shops and the Lotto Store.

• Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
• Tracked progress on projects and provided timely feedback to staff members.
• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
• Performed monthly inventory checks to ensure sufficient stock levels for all products.
• Participated in recruitment efforts by interviewing prospective candidates for open positions.
• Directed and supervised team of 15 employees in daily operations.
• Collaborated with other departments to coordinate workflow processes between teams.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Evaluated employee performance through periodic reviews and documented results accordingly.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Developed strategies to improve team performance and productivity.
• Monitored employee productivity to provide constructive feedback and coaching.
• Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
• Managed budget for department, ensuring all expenses stayed within allocated funds.
• Led weekly team meetings to discuss progress, address issues, and plan future actions.
• Negotiated with suppliers to secure cost-effective resources.
• Acted as a liaison between upper management and staff, facilitating open communication.
• Streamlined workflow processes, reducing project completion times.
• Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
• Identified opportunities for process improvements, leading to cost reductions and increased productivity.
• Responded to customer questions regarding products, prices and availability.
• Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
• Prepared and presented reports on team performance, challenges, and achievements to senior management.
• Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
• Trained new employees on company policies, job duties, and performance expectations.
• Fostered a positive and motivating work environment, leading to an increase in team morale.
• Monitored employee attendance, addressing any punctuality or absenteeism issues.
• Complied with company policies, objectives and communication goals.
• Oversaw inventory management, ensuring adequate stock levels and reducing waste.
• Implemented quality control measures, significantly reducing error rates.
• Negotiated with vendors and suppliers to secure advantageous terms and pricing.
• Implemented new operational procedures, increasing efficiency.
• Identified needs of customers promptly and efficiently.
• Maintained positive working relationship with fellow staff and management.
• Oversaw quality control to identify inconsistencies and malfunctions.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Created plans to propose solutions to problems related to efficiency, costs or profits.
• Determined consumer needs to provide products and services appealing to larger market.
• Monitored operations and reviewed records and metrics to understand company performance.
• Worked closely with human resources to support employee management and organizational planning.
• Implemented strategies to take advantage of new opportunities.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
• I do all the ordering, and therefore maintain great working relationships with current vendors, and sought better, more cost-effective vendors when required.