Summary
Overview
Work History
Education
Skills
Timeline
CONTACT
Generic

Georgette Lasley

Milwaukee,WI

Summary

Dynamic professional with extensive experience in client relations, negotiation, and conflict resolution. Proven ability to leverage strategic thinking to navigate complex agreements and achieve advantageous outcomes. Strong track record of fostering enduring working relationships while adapting seamlessly to evolving environments. Expertise in identifying client needs and delivering prompt, professional solutions that drive satisfaction and success.

Overview

22
22
years of professional experience

Work History

E-Live Verify Agent EAlert

Uhaul Moving And Storage
06.2024 - Current
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • Reviewed and executed confidential documents, contracts and disclosures.

Sr. OS Guide Specialist

Assurance IQ
05.2023 - 04.2024
  • Experienced guide Specialist at Assurance IQ with a track record of serving 300 potential Life, Health, Medicare and Auto insurance shoppers daily through outbound calls. Skilled in qualifying customers, meeting key performance indicators, maintaining high-quality customer service, handling objections, and excelling in a remote work-from-home setup. Proficient in data entry, communication, and creating positive engagements. Home office equipped for optimal productivity with a quiet background environment.

Team Lead/ Sales Representative

ATT
02.2004 - 01.2020
  • Results-driven ATT Team Lead with over 16 years of experience in managing a team in a Business Call Center environment as a Customer Service Representative. Proficient in handling heavy call volumes, addressing customer inquires, and ensuring team success through effective leadership and collaboration. Skilled in organizing schedules, office functions, and setting team-building goals to drive performance and meet deadlines. Adept at overseeing a team of 50+employees, fostering a culture of efficiency, productivity, and continuous improvement. Demonstrated expertise in utilizing multiple computer programs on dual screens to enhance operational efficiency.

Education

Some College / No Degree - Education

University of Milwaukee WI
Milwaukee, WI

High School Diploma -

Custer Highschool
Milwaukee, WI
06.1996

Skills

  • Strong interpersonal abilities
  • Experienced with MS Office applications
  • Effective team player
  • Goal-oriented
  • Thoroughness in tasks
  • Effective multitasking
  • Strategic issue resolution
  • Supportive demeanor
  • Systematic data documentation
  • Assessment of client needs
  • Proficient in resolving disputes

Timeline

E-Live Verify Agent EAlert

Uhaul Moving And Storage
06.2024 - Current

Sr. OS Guide Specialist

Assurance IQ
05.2023 - 04.2024

Team Lead/ Sales Representative

ATT
02.2004 - 01.2020

Some College / No Degree - Education

University of Milwaukee WI

High School Diploma -

Custer Highschool

CONTACT

  • Email: overit0501@yahoo.com
  • Phone: (414) 916-2774
  • Address: 3297 N. 58th St, Milwaukee, WI 53216

Similar Profiles

CREATE PROFILE
Georgette Lasley