Keti Modebadze
Hollis,NY
Summary
Enthusiastic and customer-focused professional seeking a Flight Attendant position to leverage multilingual abilities, exceptional customer service skills, and a passion for creating safe, comfortable, and memorable travel experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Qatar Airways
03.2024 - Current
- Ensured seamless passenger experiences by assisting with check-in, boarding, and baggage services
- Resolved ticketing and seating issues professionally, exceeding customer expectations
- Led gate operations, coordinating with flight crews to ensure efficient boarding processes
Hostess
Yefsi Estiatorio
01.2024 - 06.2024
- Delivered high-quality customer service in a fast-paced dining environment
- Coordinated with staff to enhance guest experiences
Customer Service Associate
Overnight Mountings, Inc
11.2023 - 02.2024
- Assisted clients with purchases, returns, and inquiries, ensuring customer satisfaction
- Collaborated with design teams to improve product offerings
Information Specialist
Tbilisi International Airport
06.2021 - 10.2021
- Provided vital flight and travel information to passengers in a multicultural environment
- Resolved inquiries and issues to ensure smooth transitions upon arrival
Education
Aviation Management - Aviation
Georgian Aviation University
Georgia,tbilisi 05-2021
Skills
- Excellent customer service
- Problem-solving skills
- Multilingual
- Strong interpersonal abilities
- Strong communication abilities
- Knowledge of airport operations
- Knowledge of safety protocols
- Ability to work collaboratively in multicultural teams
- VIP support
Certification
Certifications
- Greater Service Training | Qatar Airways
Completed comprehensive training focused on exceptional customer service, including key skills in G-greeting, R-respecting, E-explaining, A-anticipating, T-thanking, E-exceeding expectations, and R-resolving problems.
- Jetbridge Training
Trained in the proper techniques for attaching and operating the jetbridge to aircraft, ensuring safe and efficient boarding and deplaning processes. - Music Festival Certificates
Awarded certificates from 10 music festivals, with 5 wins for outstanding performance
Winner of severel Music festivals
Certifications and Achievements
- Back to Georgia – Winner (My first festival, which led to an invitation to participate in Pearl of NY)
- Pearl of NY – Winner (After winning Back to Georgia, I was invited to this festival in NYC)
- Golden Dream – Winner (After winning the festival in NYC, I was invited to Las Vegas, where I also won)
Languages
English
Native or Bilingual
Georgian
Native or Bilingual
Russian
Limited Working
Timeline
Passenger Service Agent
Qatar Airways
03.2024 - Current
Hostess
Yefsi Estiatorio
01.2024 - 06.2024
Customer Service Associate
Overnight Mountings, Inc
11.2023 - 02.2024
Information Specialist
Tbilisi International Airport
06.2021 - 10.2021
Certifications
- Greater Service Training | Qatar Airways
Completed comprehensive training focused on exceptional customer service, including key skills in G-greeting, R-respecting, E-explaining, A-anticipating, T-thanking, E-exceeding expectations, and R-resolving problems.
- Jetbridge Training
Trained in the proper techniques for attaching and operating the jetbridge to aircraft, ensuring safe and efficient boarding and deplaning processes. - Music Festival Certificates
Awarded certificates from 10 music festivals, with 5 wins for outstanding performance
Aviation Management - Aviation
Georgian Aviation University
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