Georgia Correira
Stockton,CA
Summary
Hardworking and knowledgeable professional well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
Overview
27
27
years of professional experience
Work History
Independent Customer Service Agent
AJ Hall Services
Stockton, California
09.1997 - 03.2024
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
Inbound Call Center Representative
Blue Shield of CA
Lodi, California
08.2003 - 11.2007
- Assessed customer needs and provided solutions to resolve their issues in a timely manner.
- Researched required information using available resources.
- Adhered to all company policies and procedures when dealing with customers.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained accurate records of incoming calls in internal database.
- Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
Education
Associate of Science - Medical Billing And Coding
Heald College
Stockton, CA06-2010
Skills
- Billing Inquiries
- Customer Complaint Resolution
- De-Escalation Techniques
- Inbound Customer Service
- Outstanding communication skills
- Documentation And Reporting
Timeline
Inbound Call Center Representative
Blue Shield of CA
08.2003 - 11.2007
Independent Customer Service Agent
AJ Hall Services
09.1997 - 03.2024
Associate of Science - Medical Billing And Coding
Heald College
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