Summary
Overview
Work History
Education
Skills
Activities & Interests
Timeline
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Georgia Delia

Coral Springs,FL

Summary

Energetic and outgoing hospitality professional with over 5 years of dedicated experience in the restaurant industry. Versatile employee with extensive experience in fast paced locations, in both FOH and BOH positions. Hardworking team member who works well with others, knowledgeable in food safety and sanitization guidelines. Commended for having a reliable attendance record and delivering exceptional customer service to all guests and patrons.

Overview

4
4
years of professional experience

Work History

Head Cocktail Waitress/Busser/Restaurant Hostess

Seaspice Brasserie and Lounge
07.2021 - 07.2023
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Assisted with bartending duties during high-volume shifts.
  • Greeted up to 600 guests per day.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.

Associate Manager

The Filling Station
05.2019 - 07.2021
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Oversaw training and onboarding process for all newly hired employees within The filling Station.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Administrative Business Associate

Clean Space MMC
05.2019 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Developed strategies to streamline and improve office procedures.

Education

Associate of Arts - Architecture and design

Miami-Dade College
Miami, FL
04.2024

High School Diploma -

Tappan Zee High School
Orangeburg, NY
06.2021

Skills

  • Safe Food Handling
  • Adaptable and Flexible
  • Cocktail Knowledge
  • Customer Needs Assessments
  • Menu Presentation
  • Suggestive Selling
  • Food and Beverage Pairings
  • Service Prioritization
  • Efficient Service
  • Patron Satisfaction
  • Tableside Service
  • Accurate Cash Handling
  • High-Volume Environments
  • Professional Relationships

Activities & Interests

Activities: Climbing Instructor, Skills USA member, Graphic Design

Interests: Art History, Architectural design, Welding and fabrication, Painting, Digital art, Non-fiction Literature

Timeline

Head Cocktail Waitress/Busser/Restaurant Hostess

Seaspice Brasserie and Lounge
07.2021 - 07.2023

Administrative Business Associate

Clean Space MMC
05.2019 - Current

Associate Manager

The Filling Station
05.2019 - 07.2021

Associate of Arts - Architecture and design

Miami-Dade College

High School Diploma -

Tappan Zee High School

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Georgia Delia