Georgia Gordon
Haines City,FL
Summary
Proven leader and efficient online personal digital shopper at Walmart, adept in e-commerce strategy and team management. Increased customer satisfaction through innovative order fulfillment and effective problem-solving. Skilled in promotional planning and shipping logistics, consistently enhancing team productivity and operational efficiency at Winn Dixie Supermarket.
Overview
32
32
years of professional experience
Work History
Online Personal Digital Shopper
Walmart
Haines City, FL
11.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Supervisor/Fresh Team Lead
Walmart
Homestead, FL
06.2002 - 11.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Seafood Manager
Winn Dixie Supermarket
Miami, FL
05.1992 - 06.2002
- Wrapped, weighed, labeled and priced cuts of seafood.
- Prepared and placed seafood cuts and products in display counter to appeal to customers.
- Created clean and inviting appearance for fresh seafood cases to encourage sales.
- Provided detailed information to customers about available seafood products and self-service items.
- Managed daily work schedules for seafood staff.
Education
High School Diploma -
Miami Killian Senior High School
Miami, FLMedical Assistant -
Miami Technical College
Miami, FLSkills
- Order Fulfillment
- E-commerce strategy
- Promotional planning
- Shipping logistics
Timeline
Online Personal Digital Shopper
Walmart
11.2022 - Current
Supervisor/Fresh Team Lead
Walmart
06.2002 - 11.2022
Seafood Manager
Winn Dixie Supermarket
05.1992 - 06.2002
High School Diploma -
Miami Killian Senior High School
Medical Assistant -
Miami Technical College