Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Georgia Knight

Detroit

Summary

Assistant Manager of Customer Service with a proven track record of enhancing productivity and streamlining operations. Expertise in conflict resolution and customer relationship management, leading to improved customer satisfaction rates. Strong communication and problem-solving skills contribute to effective team leadership and service delivery.

Overview

11
11
years of professional experience

Work History

Direct Care Worker

Care First Rehabilitation
Troy
04.2025 - Current
  • Assisted clients with daily living activities and personal care tasks.
  • Monitored client health and reported changes to nursing staff.
  • Maintained a clean and safe environment for clients at all times.
  • Ensured proper use of mobility aids and equipment for client safety.
  • Cultivated relationships with residents to support happiness and emotional well-being.
  • Maintained accurate records of all services provided to clients.
  • Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
  • Supervised medication administration, personal hygiene, and other activities of daily living.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Transported patients to medical, dental, and personal care appointments.

General Manager

Outback Steakhouse
Clarkston
02.2022 - 03.2025
  • Oversaw daily restaurant operations and ensured compliance with health standards.
  • Managed staff schedules and coordinated training programs for new team members.
  • Enhanced customer service by developing staff engagement and communication strategies.
  • Conducted regular performance evaluations and provided constructive feedback to employees.
  • Resolved customer complaints promptly to maintain a positive dining experience.
  • Trained employees on duties, policies and procedures.
  • Administered employee discipline
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Direct Care Worker

Creative Images Inc
Livonia
07.2024 - 02.2025
  • Provided personal care to clients, such as bathing, grooming and toileting.
  • Made beds, swept floors, and sanitized surfaces to support activities of daily living.
  • Respected cultural diversity when interacting with individuals from different backgrounds.
  • Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
  • Laundered clothing and bedding to prevent infection.
  • Maintained confidentiality according to agency policies regarding client information.
  • Supervised medication administration, personal hygiene, and other activities of daily living.
  • Maintained accurate records of all services provided to clients.

Waitress Trainer

Savoy Fine Dining Restuarant
Detroit
02.2024 - 05.2024
  • Trained new waitstaff in menu knowledge and customer service techniques.
  • Demonstrated proper methods of taking orders from customers accurately and efficiently.
  • Instructed waiters on how to respond appropriately to customer complaints or inquiries.
  • Conducted role play activities to illustrate appropriate behavior when dealing with difficult customers.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

Vault Teller

Brinks Armored
Detroit
11.2021 - 02.2022
  • Conducted regular audits of vault inventory for accuracy and security.
  • Ensured compliance with company policies and federal regulations regarding cash handling.
  • Maintained accurate records of transactions using specialized vault management software.
  • Navigated and mastered multiple computer systems, applications and search tools and operated high-speed desktop currency counters and coin machines.
  • Counted cash and bagged or filled cassette trays for ATMs or business customers, prepared cash for delivery routes and reported cash discrepancies.
  • Balanced daily cash deposits and vault inventory with zero error rate.

Mail Carrier

United States Postal Service, USPS
Detroit
08.2021 - 12.2021
  • Delivered mail and packages to designated routes efficiently.
  • Sorted incoming and outgoing mail based on delivery routes.
  • Operated postal vehicles while adhering to safety regulations.
  • Managed undeliverable mail by coordinating with appropriate departments.
  • Provided friendly customer service at all times while delivering mail.
  • Scanned packages for delivery tracking.
  • Delivered packages and letters to residential customers.
  • Verified accuracy of addresses before delivering packages.

Bartender /Assistant Bar Manager

Bert's Jazz Cafe
Detroit
08.2019 - 06.2021
  • Maintained cleanliness and organization of the bar area during shifts.
  • Stocked supplies and restocked ingredients for cocktails and beverages.
  • Provided excellent customer service while taking drink orders at the bar.
  • Collaborated with team members to ensure smooth bar operations during busy hours.
  • Performed daily opening and closing duties according to established procedures.
  • Cleaned equipment used in drink preparation such as blenders and juicers.
  • Greeted customers and provided friendly service.
  • Resolved customer complaints quickly and efficiently in a courteous manner.
  • Provided support during busy periods by helping out in other areas such as serving food or bussing tables.

Server /Bartender /Snack Bar Attendant

Jackson Five Star Catering
Ferndale
06.2014 - 08.2018
  • Delivered exceptional customer service in high-pressure catering environments.
  • Managed food and beverage service for large events and gatherings.
  • Set up and broke down service areas efficiently for various events.
  • Maintained cleanliness and organization of dining areas during events.
  • Provided excellent customer service to ensure satisfaction.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Security Officer

Securitas Security Services USA
Dearborn
12.2017 - 02.2018
  • Monitored premises to ensure safety and security of personnel and property.
  • Conducted regular patrols to deter unauthorized access and detect suspicious activity.
  • Responded promptly to alarms and emergencies, coordinating with local authorities as needed.
  • Enforced company policies and procedures, ensuring compliance among all staff and visitors.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Verified photo IDs and tickets to allow guests passage.

Insurance Producer

Kerner Insurance
Sterling Heights
06.2016 - 03.2017
  • Educated clients about insurance products and services available in the market.
  • Managed client files and documentation to maintain accurate records.
  • Provided customer service by responding to inquiries, resolving complaints, and processing policy changes.
  • Prepared accurate quotes for prospective clients based on their individual needs.
  • Followed up with existing customers to ensure satisfaction and renewals of policies.
  • Performed administrative tasks such as maintaining records, filing paperwork.

Education

Bachelor of Science - Psychology

South University Savannah
GA

Skills

  • Team management
  • Customer service
  • Employee training
  • Conflict resolution
  • Time management
  • Leadership development
  • Customer relationship management

Affiliations

In my spare time I enjoy planning and decorating small events for my family. I like spending time at the river with my family, also I enjoy watching crime shows.

Timeline

Direct Care Worker

Care First Rehabilitation
04.2025 - Current

Direct Care Worker

Creative Images Inc
07.2024 - 02.2025

Waitress Trainer

Savoy Fine Dining Restuarant
02.2024 - 05.2024

General Manager

Outback Steakhouse
02.2022 - 03.2025

Vault Teller

Brinks Armored
11.2021 - 02.2022

Mail Carrier

United States Postal Service, USPS
08.2021 - 12.2021

Bartender /Assistant Bar Manager

Bert's Jazz Cafe
08.2019 - 06.2021

Security Officer

Securitas Security Services USA
12.2017 - 02.2018

Insurance Producer

Kerner Insurance
06.2016 - 03.2017

Server /Bartender /Snack Bar Attendant

Jackson Five Star Catering
06.2014 - 08.2018

Bachelor of Science - Psychology

South University Savannah