Georgia Mitrousia
New York,NY
Summary
Results-driven hospitality leader overseeing comprehensive operations across restaurants and events. Expertise in team leadership, financial management, and service innovation, dedicated to delivering tailored experiences and achieving strategic business objectives.
Overview
14
14
years of professional experience
Work History
Director of Operations
Eleni's Hospitality Group
01.2020 - Current
- Directed daily operations and strategic development of restaurant, café and import business.
- Oversaw daily operations across multiple hospitality venues to ensure efficiency.
- Managed supply chain logistics and vendor relationships to optimize resource allocation.
- Developed and implemented standard operating procedures for staff training and performance.
- Collaborated across all business areas to streamline operations and maintain service standards.
- Resolved operational challenges while identifying growth opportunities within the organization.
- Contributed to concept development, marketing initiatives, and execution of hospitality vision.
Assistant General Manager
Mykonos Blue Hospitality Grp
01.2017 - 12.2019
- Oversaw food and beverage operations for Mykonos Blue Group across four outlets in two hotels.
- Managed daily operations to ensure seamless functionality of hotel services.
- Coordinated staff schedules to maximize team efficiency and service coverage.
- Assisted in developing strategic marketing initiatives to boost guest engagement.
Front Office Coordinator
Conrad New York Midtown
New York, NY
07.2016 - 12.2017
- Coordinated front desk operations in luxury hotel, providing personalized service to international clientele, including VIPs and celebrities.
- Managed guest check-in processes, ensuring efficient arrivals and departures.
- Collaborated with concierge and housekeeping to fulfill special requests and unique accommodations.
- Facilitated communication between departments for consistent service delivery.
- Assisted guests with inquiries, offering detailed information about hotel amenities.
Executive Assistant to the COO
Airfasttickets.com
01.2013 - 01.2016
- Facilitated strategic initiatives by coordinating administrative and operational tasks for chief operating officer of global online travel agency.
- Managed daily operations and coordinated executive schedules for top leadership.
- Prepared detailed agendas and materials for stakeholder and team meetings.
- Ensured project alignment and flow through effective communication with internal departments.
Education
BBA Degree - Hospitality & Tourism Management
Pace University
New York, NY, United States01-2016
Skills
- operational oversight
- team leadership
- Staff management
- Budget tracking
- Inventory management
- complex scheduling
- customer relationship management
- Training coordination
LANGUAGES
Greek (Fluent), English (Fluent), Spanish (Basic)
Timeline
Director of Operations
Eleni's Hospitality Group
01.2020 - Current
Assistant General Manager
Mykonos Blue Hospitality Grp
01.2017 - 12.2019
Front Office Coordinator
Conrad New York Midtown
07.2016 - 12.2017
Executive Assistant to the COO
Airfasttickets.com
01.2013 - 01.2016
BBA Degree - Hospitality & Tourism Management
Pace University