Georgia R. Caldwell
Atlanta,GA
Summary
Exceptional skilled professional with 20+ years' experience in systems analysis and application development in the finance, retail, and healthcare industries. Professional Objective – Looking to assume responsibilities and serve as an enthusiastic liaison between business and development teams in the capacity of an experienced Project Coordinator, Business/Systems Analyst/Product Manager/Owner. Always striving to solve any problem in the best possible way.
Overview
12
12
years of professional experience
Work History
Project Coordinator /Business Systems Analyst, Senior
BLUE LANTERN HEALTH (Atlanta Office)
03.2019 - 02.2023
- Led Interactive Voice Response (IVR) project by coordinating and working with, stakeholders, technical teams, and vendors to meet the business's critical compliance mandate to allow customers to use artificial intelligence to purchase health insurance product policies without a physical agent.
- Worked with offshore development team and agencies to successfully set up, modify, and test APIs for new and existing health insurance products.
- Identified business improvement and provided technical advice and support for agent onboarding, training, and sales in Salesforce and EDW systems.
- Decreased the time period by 50 percent for agent background verification checks by coordinating and testing the API setup with the vendor provider and offshore development team.
- Coordinated data migration and consolidation efforts.
- Provided key growth to the business by preparing effective presentation to market health insurance products end-to-end process services to potential agencies.
Systems Analyst, Senior
ELAVON, Inc., U.S. BANK
05.2011 - 03.2019
- Engage collaboratively with senior management and cross-functional teams to ensure compliance is provided to credit card issuers such as VISA, Mastercard, Discover, Amex for day-to-day operations to support global customers
- Use solid decision-making in process mapping, software development and enhancement in an agile environment
- Participate in sessions to present designs and advise team in an effort to improve the product, priorities, and future roadmaps
- Perform monthly review and signoff of product acceptance and readiness for delivery
- Led design sessions to execute the account updater project using an agile methodology
- Provided technical research and assessment to deliver critical implementation of Stratus VOS platform upgrade which reduced the operational cost expense by 50%
- Led testing to upgrade the Voltage encryption certificates to improve the security of file transfers
- Provide training and guidance to junior staff about the end-to-end application
- Produce reports with high-volume of details with accuracy about point of sale (POS) transaction impact and incidents, to present to senior executive teams
- Serve as SME in the Process Improvement team to determine and establish the best methodology and practices to use per projects
- Developed and presented process gap analysis to senior management to improve the accuracy of deliverables
- Continuous work handling host-based, terminal-based, file-based card payment transaction from authorization to clearing settlement
- Experience in handling sensitive information and compliance with data privacy and security policies related to PCI, E2E encryption, EMV, and tokenization
- Experience in using Microsoft SQL Server to execute queries for analysis, validation, and reporting
- Liaise with other technical and non-technical staff to assist in resolving problems with regulatory requirements
- Provided 100% success rate in compliance review and validation for monthly change control and project releases.
Education
Bachelor of Science - Computer And Information Systems Security
DeVry University
Atlanta, GASkills
- Innovative thinker who can address issues by going beyond existing practices and corporate paradigms
- Easily identifies critical issues and address them in an efficient manner
- Effective communicator who clarify complex and sensitive information
- Multi-tasker with organizational talent and time-management
- Solid decision maker in software development and enhancement
- Ability to work independently without supervision and with diverse professionals and cross-functional teams
TECHNICAL PROFILE:
- Salesforce, API, IVR, AWS, PCI Compliance, Card Tokenization, PCI DSS, Card Data E2EE, EMV/3DES
- SDLC, AGILE/SCRUM, TABLEAU, VISIO, ServiceNow, MS Projects/ Office Suites, CISSP
- CMMI, Command Macros, SharePoint, DB2, SQL, SPUFI, Confluence, Teradata, EMACS, AWK
- Stratus VOS, COBOL/CICS, ISO8583
Timeline
Project Coordinator /Business Systems Analyst, Senior
BLUE LANTERN HEALTH (Atlanta Office)
03.2019 - 02.2023
Systems Analyst, Senior
ELAVON, Inc., U.S. BANK
05.2011 - 03.2019
Bachelor of Science - Computer And Information Systems Security
DeVry University
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