Georgia Salmon
Hartford,MA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Sales Associate/cashier
Macys Department Store
07.2023 - 12.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accept Bill payments , upsell merchandise, open credit accounts submit refunds.
Customer Service Cashier
Shoprite Store
06.2022 - 03.2023
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- answered telephones issued refunds took customer complaints.
- Met customer service goals and exceeded customer expectations.
Customer Service Rep/ Sales
King Teleservices
03.2021 - 12.2021
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Enhanced company reputation by providing exceptional customer service and support.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Cashier
Wholefoods Market
07.2018 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
GED -
Bryant High School
Queens, NY05-1996
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Time management
Timeline
Sales Associate/cashier
Macys Department Store
07.2023 - 12.2023
Customer Service Cashier
Shoprite Store
06.2022 - 03.2023
Customer Service Rep/ Sales
King Teleservices
03.2021 - 12.2021
Cashier
Wholefoods Market
07.2018 - 04.2019
GED -
Bryant High School
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