Georgia Strong
Self Employed Services
Buckley,WA
21
years of professional experience
Dedicated consultant with a proven track record in strategic planning and client engagement. Expertise in developing innovative solutions and optimizing operations, leading to measurable improvements in service quality and business performance.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Work History
Bar Manager
4 Years- Coordinated with kitchen staff to align menu offerings with seasonal ingredients and trends.
- Conducted regular staff performance evaluations, identifying training needs and promoting professional development.
- Analyzed customer feedback to refine service strategies and enhance overall guest engagement.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
- Improved customer service rankings by resolving issues quickly and accurately.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Organized charity events at the venue which garnered positive press coverage while supporting social causes.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Coordinated with kitchen to improve speed and quality of food service, enhancing overall customer experience.
Consultant
14 Years 8 Months- Analyzed client needs to develop tailored solutions enhancing operational efficiency.
- Developed strategic plans to drive business growth and improve client satisfaction.
- Implemented process improvements leading to enhanced service delivery and team productivity.
- Established strong client relationships through effective communication and support strategies.
- Provided mentorship and guidance, fostering professional development in junior consultants.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
Bar Manager
12 Years 9 Months- Managed daily bar operations, ensuring exceptional service quality and guest satisfaction.
- Trained and supervised team members, fostering a collaborative and efficient work environment.
- Developed innovative cocktail menus, enhancing guest experiences and driving beverage sales.
- Monitored inventory levels, optimizing stock management to reduce waste and improve profitability.
- Implemented standard operating procedures for bar service, streamlining workflows and improving efficiency.
Education
High School Diploma
Skills
Problem-solving
Attention to detail
Team leadership & development
Client relationships
Integrity and honesty
Strategic planning
Customer relationship management
Goal setting
Continuous improvement
Staff management
Employee scheduling
Bartending expertise
Beverage preparation
Customer service
Outgoing personality
Handling difficult customers
Hospitality service expertise
Creative mixology
Order management
Dining room management
Anticipating guest needs
High volume dining
Timeline
Bar Manager
Four Seasons
08.2013 - 05.2026Read More
Consultant
Self Employed Services
01.2012 - CurrentRead More
Bar Manager
Glorias
04.2005 - 04.2009Read More
Auburn Senior High
High School Diploma
Read More