Summary
Overview
Work History
Education
Skills
Timeline
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Georgie Barba

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

8
8
years of professional experience

Work History

Server

Domingo
11.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Registered Behavior Technician

Action Behavior Centers
05.2023 - 11.2023
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
  • Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
  • Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
  • Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.

Shift Lead & Server

The Cheesecake Factory
06.2018 - 05.2023
  • Trained oncoming servers from both restaurant locations for 2 weeks at a time; 3 new staff members every 2 months
  • Knowledgeable of 250+ items on the menu
  • Managed service for 4-7 tables at a time
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Helped store management meet standards of service and quality in daily operations.

Hostess

Feast
10.2017 - 08.2018
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Hostess & Server

Frank
01.2017 - 10.2018
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

No Degree - Psychology

Palo Alto College
03-2027

Point of Sale System - tablet system

ALOHA
06.2023

Skills

  • Point of Sale System
  • ALOHA
  • Reservation Management
  • Efficiency Management
  • Dining Experience Management
  • Behavior analysis
  • Client interaction
  • Crisis management
  • Team collaboration
  • Customer service
  • Time management
  • Employee training
  • Strong work ethic
  • Menu memorization
  • Sales expertise

Timeline

Server

Domingo
11.2023 - Current

Registered Behavior Technician

Action Behavior Centers
05.2023 - 11.2023

Shift Lead & Server

The Cheesecake Factory
06.2018 - 05.2023

Hostess

Feast
10.2017 - 08.2018

Hostess & Server

Frank
01.2017 - 10.2018

Point of Sale System - tablet system

ALOHA

No Degree - Psychology

Palo Alto College

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Georgie Barba