GEORGIE GOSEN
Fort Worth,TX
Summary
Dynamic hospitality and spa management professional with extensive experience in delivering exceptional customer service. Certified esthetician skilled in creating personalized client experiences and fostering a welcoming environment. Proven track record in supervisory roles, effectively managing teams to enhance service quality and operational efficiency. Seeking a customer service or supervisory position in the hospitality industry to leverage my expertise in client relations and team leadership.
Overview
7
7
years of professional experience
Work History
Esthetician
Daireds Salon And Spa Pangéa
Arlington, TX
04.2023 - Current
- Deliver quality hair removal, facials, body treatments and advanced skincare services to clients, maintaining a warm and calming atmosphere, building long term relationships
- Perform initial consultations with clients, communicate with empathy and understanding, perform skin analysis, and develop appropriate treatment plan based on clients needs
- Inform clients on current promotions, events and memberships within boutique and spa
- Educate clients on Skin Medica and Ultraluxe products, provide routines to facilitate at home care and utilize up selling techniques and enhancements
SPA LEAD CONCIERGE
La Cantera Resort & Spa
11.2021 - 04.2023
- Managed the front desk by answering phones, scheduling appointments and greeting guests
- Trained and oversaw all front desk associates
- Carried out regular walk throughs of the entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens
- Anticipated and addressed guests' service needs by reviewing daily spa appointments
- Recommend and upsold spa services and enhancements on a daily basis
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
SPA LEAD SUPERVISOR
Lake Austin Spa Resort
08.2020 - 11.2021
- Managed the front desk staff and locker room attendants
- Scheduled appointments for guests over the phone and in person ensuring all their needs were met
- Co-ordinated daily bookings operations, room utilization, back-to-back appointments ensuring treatments ran on time
- Conducted walk throughs of the facilities making sure everything was operating efficiently
- Created weekly schedules
- Managed guest billing and promptly deal with billing issues and returns
- Oversaw all groups and luxury suite guests
- Provided a positive, empowering, and productive work environment by setting an example through consistency of daily work habits and standards
- Responsible for opening and locking up the spa on a daily basis
- Investigated and resolved guest issues and complaints
COMMUNICATIONS GRADUATE ASSISTANT
St. Mary's University
08.2017 - 05.2019
- Developed Social Media Communications
- Created content for website, promotions, & marketing
- Assisted with promotions and events
- Maintained and managed RattlerAthletics.com
- Produced and directed live broadcast for KSAT.com, RattlerAthletics.com
- Developed relationships with other departments within the university and community to promote Rattler Athletics
- Coordinated various promotional efforts directed at increasing group and regular ticket sales
- Implemented plans to create an entertaining atmosphere at events
- Supervised student workers for game day and other promotional activities
- Scheduled meetings and assisted in administrative duties
Education
Esthetician Certification - Esthetics
Paul Mitchell The School
San Antonio, TX02.2023
Master of Arts - Communication Studies
St. Mary's University
San Antonio, TXBachelor of Arts - Speech Communications
St. Mary's University
San Antonio, TXAssociate of Science Degree -
North Central Texas College
Gainesville, TX2016
Skills
- Scheduling and Coordination
- Conflict Resolution
- Retail Knowledge
- Sales and Upselling Techniques
- Training and Development
- Office Administration
Timeline
Esthetician
Daireds Salon And Spa Pangéa
04.2023 - Current
SPA LEAD CONCIERGE
La Cantera Resort & Spa
11.2021 - 04.2023
SPA LEAD SUPERVISOR
Lake Austin Spa Resort
08.2020 - 11.2021
COMMUNICATIONS GRADUATE ASSISTANT
St. Mary's University
08.2017 - 05.2019
Bachelor of Arts - Speech Communications
St. Mary's University
Esthetician Certification - Esthetics
Paul Mitchell The School
Master of Arts - Communication Studies
St. Mary's University
Associate of Science Degree -
North Central Texas College