Georgie Lyon
Profound Treatment
Thousand Oaks,CA
7
years of professional experience
Hello, Im Georgie Lyon. I have a background in various lines of work. I have learned how to be professional, kind, and hardworking over the years. I have a strong ability to handle almost anything that is thrown my way. I have been known to bring a positive and a lighthearted energy to the work place while maintaining the task at hand. I enjoy interacting with other people and learning new ways to evolve. I believe that I can be an asset to any team!
Work History
Behavior Health Technician
1 Year- Assisted in implementing individualized treatment plans for patients with behavioral health needs.
- Monitored patient progress and reported observations to clinical staff for effective care adjustments.
- Engaged patients in therapeutic activities to promote emotional and social development.
- Maintained a safe and supportive environment through adherence to safety protocols and regulations.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Served as an advocate for clients within the treatment team, ensuring their voices were heard and their needs were met.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Administered patient medications and tracked dosages.
Front of House Employee
6 Months- Provided excellent customer service to enhance dining experience and foster customer loyalty.
- Managed front counter operations, ensuring timely order processing and accurate transactions.
- Assisted in training new employees on menu offerings and service protocols.
- Maintained cleanliness and organization of dining area to meet health and safety standards.
- Collaborated with kitchen staff to ensure seamless communication during peak hours.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Waitress
1 Year 2 Months- Delivered exceptional customer service by efficiently managing tables and responding to guest inquiries.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Trained new staff on menu items, service protocols, and point-of-sale systems.
- Adapted to fast-paced environment, effectively multitasking during peak dining hours.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Answered customers' questions, recommended items, and recorded order information.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Resolved customer complaints promptly, ensuring positive dining experiences and repeat business.
Front of House Employee
3 Years 9 Months- Monitored inventory levels of supplies, proactively communicating needs to management.
- Implemented efficient workflow strategies to improve service speed during high-demand periods.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Completed milkshakes and ice cream desserts for customers.
- Managed front counter operations, ensuring timely order processing and accurate transactions.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
Education
High School Diploma
Skills
Professional boundaries
Self-awareness
Security procedures
Documentation skills
Mental health support
Substance abuse counseling
Decision-making
Time management
Relationship management
Food safety
Point of sale (POS) system operations
Teamwork
Adaptability and flexibility
Accomplishments
I was awarded Employee of the Month at Profound Treatment Center; due to my ability to work hard and remain positive in any situation that was brought to me. My reliability and compassion carried me a long way!
Timeline
Behavior Health Technician
Profound Treatment
04.2025 - 04.2026Read More
Front of House Employee
Main Chick Hot Chicken
09.2023 - 03.2024Read More
Waitress
BJ's Restaurant & Brewhouse
01.2023 - 03.2024Read More
Front of House Employee
Cold Stone Creamery
03.2019 - 12.2022Read More
Options For Youth
High School Diploma
Read More