Georgina Contreras

• Cleaned and maintained dining area and condiment stations.
• Assisted customers with information regarding menu offerings and nutrition information.
• Adhered to all safety and sanitation standards while preparing and delivering food.
• Delivered food to guest tables with timeliness and efficiency.
• Navigate guest through the center based on scheduled contract, sometimes guest had a package that includes team building. Team building is were they break up into groups and compete with the other team.

• Greet guest

• Go over contracts and time schedules

• Decorate party table for guest.

• check height requirements for laser tag

• bring food out and serve

•sing happy birthday, cut the cake , always be available so the birthday parents aren’t running their own birthday party .

• take payment

• thank the guest and give them a free hour bowling bounce back card to get them to visit us again.

• Enhanced customer satisfaction by delivering well-organized and memorable birthday parties.
• Oversaw setup and breakdown of party areas, maintaining cleanliness and organization throughout events.
• Ensured compliance with safety regulations at all times, providing a secure environment for children in attendance at parties.
• Built lasting relationships with clients by consistently exceeding expectations in terms of both event planning assistance and overall supervision during parties.
• Coordinated event schedules and staff assignments to maintain seamless operations.
• Trained new staff members on company policies and procedures, promoting consistent service quality across all events.
• Resolved any issues or concerns promptly, ensuring positive client feedback and repeat bookings.
• Supervised children's activities, maintaining happiness, safety and well-being.
• Decorated and set tables in accordance with party themes and age groups.
• Resolved conflict to maintain fun, positive and safe event environments.
• Educated guests on rules and policies to deliver safe, enjoyable experiences.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Bussed and reset tables to keep dining room and work areas clean.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.