Georgina Cruz-Eubanks
Customer Service
Clovis,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Collections Specialist
Premier Financial Solutions
Madera, CA
04.2016 - Current
- Maintained high volume of calls and met demands of busy and productive group.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- Researched accounts and completed due diligence to resolve collection problems.
- Quantified debtor balances to avoid late payments and bad credit.
- Researched billing errors and discrepancies to initiate corrective action.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Developed and documented collection procedures and policies to comply with government regulations.
Personal Banker IIII
JP Morgan Chase
Clovis, CA
09.2001 - 10.2012
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Followed up with customers to gather feedback and provide additional assistance.
- Processed deposits, withdrawals and ACH transfers accurately.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Greeted customers and delivered information about new account processes.
Education
Diploma -
South Pasadena Senior High School
South Pasadena, CA 09.1978 - 06.1981
Skills
Financial Management
undefinedTimeline
Collections Specialist
Premier Financial Solutions
04.2016 - Current
Personal Banker IIII
JP Morgan Chase
09.2001 - 10.2012
Diploma -
South Pasadena Senior High School
09.1978 - 06.1981
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