Dynamic Customer Service Representative with a proven track record at AT&T, excelling in resolving inquiries and enhancing customer satisfaction. Leveraging critical thinking and active listening skills, I implemented process improvements that boosted service efficiency. Proficient in CRM software, I also contributed to training initiatives, fostering a collaborative team environment.
Completed a 560 hour certification course for Administrative Assistant W/MS Office at Pro Data on July 9th, 2026 which helped to improve my efficiency and skills in Microsoft related issues and programs
Although I haven’t worked in many years I am a vey fast learner and can get up to speed with new projects that I haven’t done before.