Professional Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline

Georgina Lawson Alvarez

George S May
Bayonne,NJ
2
Languages
1
Certification
3
years of professional experience

Dynamic Customer Service Representative with a proven track record at AT&T, excelling in resolving inquiries and enhancing customer satisfaction. Leveraging critical thinking and active listening skills, I implemented process improvements that boosted service efficiency. Proficient in CRM software, I also contributed to training initiatives, fostering a collaborative team environment.

Work History

Customer Service Representative

2 Years 1 Month
George S May | 05.2003 - 06.2005
  • Provided product information and troubleshooting support to enhance customer satisfaction.
  • Adapted quickly to system updates and changes in service offerings.
  • Monitored service metrics to identify areas for improvement and implement solutions.
  • Engaged customers with proactive outreach to enhance loyalty and retention efforts.

Customer Service Representative

1 Year 1 Month
AT&T | 03.2002 - 04.2003
  • Resolved customer inquiries efficiently across multiple communication channels.
  • Utilized CRM software to document interactions and track customer issues.
  • Collaborated with team members to improve service delivery processes.
  • Assisted in training new representatives on company policies and procedures.

Education

No Degree

South University Savannah | GA

Skills

Customer service
Active listening
Critical thinking
Data entry

Certification

Completed a 560 hour certification course for Administrative Assistant W/MS Office at Pro Data on July 9th, 2026 which helped to improve my efficiency and skills in Microsoft related issues and programs

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Additional Information

Although I haven’t worked in many years I am a vey fast learner and can get up to speed with new projects that I haven’t done before.

Timeline

Customer Service Representative

George S May
05.2003 - 06.2005Read More

Customer Service Representative

AT&T
03.2002 - 04.2003Read More

South University Savannah

No Degree
Read More
Georgina Lawson Alvarez