GEORGINNA LONG
Conroe
Summary
Dedicated Administrative Assistant with over 16 years of experience in the dental field, offering extensive knowledge in customer service and problem-solving. Seeking an administrative role that promotes professional growth while leveraging strong communication, computer, and time management skills. Committed to combining a passion for helping others with a proactive approach to enhancing operational efficiency. Eager to contribute to a dynamic team where expertise drives positive outcomes and elevates client satisfaction.
Overview
10
10
years of professional experience
Work History
Clinical Administrative Coordinator
United Healthcare Group
Dallas, TX
03.2024 - 12.2024
- Facilitated efficient scheduling and appointment coordination to enhance patient care and staff productivity.
- Led integration of electronic health record systems, facilitating improved access to patient data and ensuring accurate documentation.
- Created comprehensive training resources for new administrative personnel, aimed at improving onboarding efficiency.
- Ensured adherence to healthcare policies by monitoring compliance with regulatory requirements.
Administrative Assistant | Patient Coordinator | Treatment Coordinator
Panther Creek Family Dentistry
The Woodlands, TX
03.2021 - 09.2023
- Regular communication with insurance providers to verify patient insurance plans. Schedule upcoming treatments and appointments with patients. Contact patients via phone, text, and email to confirm appointments. Daily duties include opening the office, patient check-in and -out, conducting daily chart audits, maintenance of patient records and health history, and regular communication with other offices to ensure client documents, x-rays, release letters, and medication releases have been sent in a timely manner.
Front Office Dental Administrator
The Dental Group of Byram
Byram, MS
03.2018 - 02.2021
- Opened office daily and ensured the facilities were ready for the doctors, staff, and patients. Check-in and -out patients. Schedule future appointments and confirm with patients via phone, text, and email when necessary. Insurance verification, daily chart audit, record management. General administrative tasks such as phone calls, emailing, meetings, calendaring, scheduling and purchasing.
Hygeine Coordinator | Administrative Assistant
Dr. Guy Lewis
The Woodlands, TX
04.2017 - 12.2017
- Communication with patients regarding scheduling and confirming appointments. Aftercare education and consultation. Maintained accurate and updated patient records. Assisted front office staff and appointment coordinators when needed. Assisted Dr. Lewis in opening a new office and hiring and training new staff.
Office Administrator | Patient Education
Kingwood Orthodontics
Kingwood, TX
05.2016 - 03.2017
- Assist patients in completing all necessary forms and documentation. Organize referrals from other medical specialists. Arrange payment schedule with patients. Confirm appointments via phone, text, and email when necessary. Insurance verification, daily chart audits, records management, and coordinate with other offices to ensure client files contained necessary documents, x-rays, and information necessary for treatment.
Insurance Consultant | Office Admin
Dr. Kathy Frazar D.D.S.
Bellaire, TX
02.2015 - 03.2016
- Processed claims on a daily basis. Guided patients through post-procedure consultations. Provide patients with oral education specific to their procedure. Review X-rays to ensure proper narrative. Works collaboratively with dentist and front office staff on implementation of changes in policies and procedures pertaining to insurance.
Education
Lone Star College
01-2011
Certification Dental Assisting - undefined
DNTAC
01-2011
Registered Dental Assistant - undefined
01-2010
Skills
- 16 years of administrative experience in the dental industry
- Records organization
- eDentrix prescription processing
- Insurance eligibility verification
- Certified in HIPAA and OSHA standards
- Clinical clearance confirmation
- Scheduling coordination
- Client support
- Proficient in planning and coordination
- Effective verbal communication
Timeline
Clinical Administrative Coordinator
United Healthcare Group
03.2024 - 12.2024
Administrative Assistant | Patient Coordinator | Treatment Coordinator
Panther Creek Family Dentistry
03.2021 - 09.2023
Front Office Dental Administrator
The Dental Group of Byram
03.2018 - 02.2021
Hygeine Coordinator | Administrative Assistant
Dr. Guy Lewis
04.2017 - 12.2017
Office Administrator | Patient Education
Kingwood Orthodontics
05.2016 - 03.2017
Insurance Consultant | Office Admin
Dr. Kathy Frazar D.D.S.
02.2015 - 03.2016
Registered Dental Assistant - undefined
Certification Dental Assisting - undefined
DNTAC
Lone Star College