Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Judy House

Administrative Professional
Hayes,VA

Summary

A hard working, self disciplined and focused administrative professional providing award winning customer service to vacation resort guests and property owners. Offer extensive company and product knowledge, daily administrative support to fellow associates, resort leadership, sales and marketing partners and property owner Association boards. These skills have been demonstrated through 32 years of service in the hospitality industry with a leading vacation ownership company. Skilled at providing Association Governance services such as compiling board meeting books on behalf of general management to prepare for quarterly Board of Directors meetings as well as annual ownership meetings. Additional skills include coordinating Association meetings, transcribing meeting minutes, maintaining Association records as well as contracts, licenses and ensuring full compliance with governing documents and state statutes. Highly skilled in building a strong working relationship with Association Boards. A reputation of possessing excellent customer service skills makes me a strong candidate for this position as well. I wish to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

32
32

Years of professional hospitality services

Work History

Administrative Assistant II

Wyndham Destinations
07.1991 - Current
  • Performed daily tasks to provide top notch administrative support to vacation ownership resort leadership, daily tasks in every position in sales and marking divisions and Association Board of Directors.
  • Managed over 30 resort guests and property owner inquiries daily to ensure excellent vacation and ownership experiences. Ensured proper collection of membership dues and provide assistance with full payments to Association.
  • Drafted Association agendas, recorded minutes and generated reporting documents to facilitate quarterly Board of Directors and ownership meetings and ensure governance compliance.
  • Built and maintained excellent customer relationships with Association boards through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Assist property management daily with on site cash handling to ensure accounting compliance.
  • Offer technical support and troubleshoot issues to enhance office productivity.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation with resort and Property Owners Association.
  • Assisting property management to ensure compliance with all resort operating procedures.
  • Lead team of resort and sales associates to develop and participate in quarterly community services events to support local and regional non-profit organizations such as Special Olympics, United Way, animal shelters, homeless shelters, Salvation Army, Toys for Tots and area park services.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services for Activities department as well as ensuring service compensation.
  • Managed email correspondence and handling of incoming and outgoing mail and faxes for resorts and Property Owners Association.
  • Awarded by American Resort Development Association for recognition of excellence in administrative support and customer service in hospitality industries.

Education

No Degree - Accounting Certification

Kee Business College
Newport News
06.1989

High School Diploma -

Gloucester High School
Gloucester, VA
06.1987

Skills

  • Providing excellent customer service and communication skills
  • Strong knowledge of vacation ownership products and services
  • Leading weekly/monthly/quarterly resort operations committees
  • Ability to multitask and work under pressure
  • Good written and oral communication skills
  • Fluent in Microsoft office programs including Outlook and Microsoft Teams
  • 32 years of experience in relationship building with fellow hospitality industry associates, leaders and Association boards
  • Strong Organizational skills
  • Community Service Leadership
  • Administrative skills in Sales and Marketing
  • 16 years of administrative skills in resort operations and Property Owner Association operations and Association Governance compliance

Timeline

Administrative Assistant II

Wyndham Destinations
07.1991 - Current

No Degree - Accounting Certification

Kee Business College

High School Diploma -

Gloucester High School
Judy HouseAdministrative Professional