Gerald Alston
Bridgeport
Summary
Dynamic Director of Commercial Card Product and Delivery with a proven track record in strategic planning, decision-making, and project coordination. Achieved enhanced customer satisfaction through innovative banking solutions and effective team management.
Results-driven professional with extensive experience in product management and operations. Expertise in fostering relationships with key stakeholders and leading cross-functional teams. Committed to driving strategic initiatives that enhance efficiency and elevate customer engagement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director Of Commercial Card Product and Delivery
Citizens Bank
Shelton, CT
02.2022 - 03.2026
- Led strategic initiatives to enhance customer engagement and satisfaction through innovative banking solutions.
- Developed and implemented operational policies to streamline workflows and improve efficiency across departments.
- Managed cross-functional teams to achieve business objectives while fostering a collaborative work environment.
- Analyzed market trends to inform product development and drive competitive advantage for service offerings.
- Cultivated relationships with key stakeholders to support strategic partnerships and business expansion efforts.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Product Manager - Integrated Payables
Citizens Bank
Providence, RI
03.2015 - 02.2022
- Led cross-functional teams to develop and launch a new payables platform integrating Cash and Card Payment Channels
- Analyzed customer feedback to refine existing products, ensuring alignment with user needs and preferences.
- Conducted market research, identifying trends that informed product strategy and development decisions.
- Collaborated with IT and marketing teams to implement effective product lifecycle management processes.
- Streamlined product development workflows, improving efficiency and reducing time-to-market for new offerings.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Improved product functionality with innovative design solutions, resulting in increased sales conversions.
Operations Manager
RBS Bank
Bridgeport, CT
04.2013 - 02.2015
- Streamlined operational workflows to enhance efficiency and reduce processing times.
- Implemented cost-saving initiatives through vendor negotiations and resource management.
- Analyzed process bottlenecks, recommending solutions for increased productivity.
- Oversaw project implementation, aligning resources with strategic business objectives.
Education
Bachelor of Science - Sociology
Delaware State University
Dover, DE05-1994
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Creativity and innovation
- Project coordination
- Change management
Certification
- CPM - Certified Professional Manager
- Scrum Product Manager - 04/2020 - Current
Timeline
Director Of Commercial Card Product and Delivery
Citizens Bank
02.2022 - 03.2026
Product Manager - Integrated Payables
Citizens Bank
03.2015 - 02.2022
Operations Manager
RBS Bank
04.2013 - 02.2015
Bachelor of Science - Sociology
Delaware State University