GERALD BROWN
CLERK
Cleveland,OH
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Accomplished Paralegal handling file and document management and inventory allocation. Proficient in maintaining stringent financial controls and timelines. Influential Clerk with record of success managing administrative challenges and helping great company succeed. Hands-on professional with capabilities in interpersonal skills. Recognized for dynamic work ethic and team player attitude.
Overview
29
29
years of professional experience
Work History
Administrative Clerk
Horton & Horton Co. LPA
Cleveland, Ohio
01.2011 - Current
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Entered data into [Software] system and updated customer contacts with information to keep records current.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Math Tutor
Cuyahoga Community College
Cleveland , Ohio
08.2019 - 06.2021
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Supported students with helpful study habits and exam strategies.
- Used positive reinforcement, repetition and review to help students master challenging material.
- Tutored 20 students per week in private sessions using detailed lesson plans.
Driver
City Of Cleveland Public Utilities (Water Dept)
Cleveland, Ohio
05.1995 - 05.2011
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Education
Bachelor of Arts - Business Administration
Cleveland State University
Cleveland, OH06.2022
Associate of Arts - Mathematics Education
Cuyahoga Community College
Cleveland, OH06.2019
Skills
- Google Drive
- Data Gathering
- Data Recording
- Professional Correspondence
- Record Sorting and Filing
- Office Supply Management
- Database Entry
- Billing and Invoicing
Volunteer Coach for youth football. I also enjoy bowling and cooking for friends
I have been a Youth Coach for Hayes Sports Management Inc. since 2006. We focus on mentoring boys between the ages of 10-14 yrs of age. Many of my past players have gone on to excel in high school sports as well as in the classroom. Four of my past students are college graduates.
Timeline
Math Tutor
Cuyahoga Community College
08.2019 - 06.2021
Administrative Clerk
Horton & Horton Co. LPA
01.2011 - Current
Driver
City Of Cleveland Public Utilities (Water Dept)
05.1995 - 05.2011
Bachelor of Arts - Business Administration
Cleveland State University
Associate of Arts - Mathematics Education
Cuyahoga Community College
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