Gerald Chambers
Chicago,IL
Summary
Dynamic Provisioning Specialist with significant expertise at Peerless Network, proficient in managing complex WAN/LAN service requests and ensuring on-time project execution.
Overview
25
25
years of professional experience
Work History
Provisioning Specialist
Peerless Network/InfoBip
Chicago, IL
12.2019 - 04.2025
- Administer multiple WAN/LAN service requests to vendors providing network services using advanced Telecom Expense Management software.
- Order and tracked circuits, such as DS1, T3, OC12, OC48, Trunks and special access circuit orders for wireless customers.
- Completed and submitted project worksheets to various carriers for approval of Groom & Disconnects.
- Submit and completed ASR’s and spreadsheets to establish, augment, groom and disconnect network and customer trunk group facilities.
- Provisioned all the following: OC-n, GigE, DS0, DS1's, DS3's, cross-connects, and SS7 route sets.
- Schedule and coordinate network service installations based on project specifications.
- Represent customer to resolve issues with WAN/LAN orders and/or connectivity with providers.
- Report and track daily tasks in Excel spreadsheets.
- Perform administration functions to support the ordering, tracking and invoicing of network services from multiple vendors according to national policies and guidelines.
- Independently perform enterprise-level network service ordering and tracking.
- Previsioned all Move, Add and Changes for VOIP Customer and Customer portal.
- Trained new employees and vendors on processes and procedures.
Provisioning Specialist
Inteliquent
Chicago, IL
04.2014 - 10.2019
- Performs order entry, validation, review, provisions circuits, DS1, T3, OC12, OC48, Trunks and special access circuit orders for Interexchange carriers.
- Submit and completed ASR’s and spreadsheets to establish, augment, groom and disconnect network and customer trunk group facilities.
- Provisioned all the following: OC-n, GigE, DS0, DS1's, DS3's, cross-connects, and SS7 route sets.
- Designed and maintained path, switch and vendor diversity for all customers where economically justified.
- Concurrently managed multiple Tier 1 markets (Houston, Dallas, & St Louis) in conjunction with over 30 Tier 2 (backhaul) markets in the provisioning capacity.
- Assist in the updating and maintaining IXC routing orders as well as the submission of monthly routing orders to IXC’s.
- Provide valid account and circuit information to aide and assist in trouble shooting issues with internal NOC.
- Issuance of FOC when orders are completed. LEC order entry. Interact with LEC to obtain CFA, DLR and FOC for orders.
- Ensure that all clients’ milestones and deliverables are met in a timely manner including time-sensitive expedite orders.
- Proactively process IXC orders assigned to coworkers to ensure orders are processed and completed within the established timeframe.
- Manage facilities, IT projects, storage systems, network systems and security technologies from design through build-out.
Provisioning Specialist
Access One Inc.
Chicago, IL
01.2008 - 12.2013
- Responsible for managing large account orders for unbundled loop, ISDN (Integrated Service Digital Network) services, and local number portability orders via AT&T and various CLECs; Interfaced with other departments such as sales, translations, operations, and order management regarding general inquires, escalations, and troubleshooting issues pertaining to customer orders.
- Prepare, process and submit orders for new installs, moves and disconnects of voice, data and internet products.
- Coordinate the testing of moves and installs with vendors, end users and Field Techs.
- Update internal systems with circuit detail information for moves, installs and disconnects.
- Manage customer service migrations from one carrier to the next for Long Distance, Toll Free and Local Switched services.
- Responsible for computer-based ordering, tracking and conversion of voice and data products and services via LEC, CLECS, and other Facility based providers.
- Submit porting subscriptions into NPAC’s SMS via Neustar, Port PS.
- Assist fellow employees and customers with product features.
- Train and mentor junior colleagues and give backup support to team members.
Provisioning Specialist
Level 3 Communications. / fka Focal Communications
Chicago, IL
01.2000 - 12.2008
- Responsible for working with Local Exchange Carriers, field operations, and engineering to facilitate the processing and provisioning of orders.
- Assisted customers, customer account representatives and technician with (VOIP) Voice over Internet Protocol.
- Addressed trouble tickets for toll free numbers during after business hours utilizing.
Education
Bachelor of Fine Arts -
Harrington College of Design
Chicago, IL01.2011
Certification Local Area Network Program -
DePaul University
Chicago, IL01.2001
Associate of Engineering Technology - Computer Engineering Technology
State Technical Institute at Memphis
Memphis, TN01.1985
Skills
- Microsoft Windows
- Microsoft Office Suite
- AutoCAD 2D and 3D
- Autodesk 3ds Max
- Autodesk Revit
- SketchUp
- Adobe Photoshop
- Adobe Illustrator
- Customer service excellence
- Effective communication skills
- Organizational skills
- Fast-paced adaptability
- Travel planning and management
Career Note
Prior work history includes Courier with Federal Express (1984-1999). Trained new couriers on best practices; Electronic Technician with Symbol MSI (1992). Diagnosed, repaired and tested hand-held laser scanners (bar code readers).
References
References available upon request.
Timeline
Provisioning Specialist
Peerless Network/InfoBip
12.2019 - 04.2025
Provisioning Specialist
Inteliquent
04.2014 - 10.2019
Provisioning Specialist
Access One Inc.
01.2008 - 12.2013
Provisioning Specialist
Level 3 Communications. / fka Focal Communications
01.2000 - 12.2008
Bachelor of Fine Arts -
Harrington College of Design
Certification Local Area Network Program -
DePaul University
Associate of Engineering Technology - Computer Engineering Technology
State Technical Institute at Memphis
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