Open To Work
Gerald Coreus
Randolph Security
Greensboro,NC
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Security OfficerShift Manager Performance Coach Tier 3 Supervisor
Work Type
Full Time
Location Preference
On-SiteHybridRemote
Location:
Greensboro, NC, US
Open to relocation:
Yes
Important To Me
Career advancementCompany CultureFlexible work hours
1
Certification
18
years of professional experience
Dynamic security professional with a proven track record at Randolph Security, excelling in incident reporting and CCTV surveillance. Recognized for enhancing safety protocols and delivering superior customer service, I effectively mitigate risks while fostering a welcoming environment. Detail-oriented and results-driven, I consistently achieve operational excellence through strategic problem-solving and team collaboration.
Work History
Security Officer
3 Years 3 Months- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential security risks.
- Responded swiftly to incidents, coordinating with law enforcement as needed.
- Maintained detailed incident reports to document security activities and findings.
- Utilized surveillance systems for real-time monitoring of facility activities.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Shift Manager
2 Years 1 Month- Supervised daily store operations to ensure compliance with company policies and customer service standards.
- Trained and mentored team members on product knowledge, sales techniques, and operational procedures.
- Analyzed inventory levels to optimize stock replenishment and minimize shrinkage.
- Implemented process improvements that enhanced workflow efficiency and reduced customer wait times.
- Managed cash handling processes, ensuring accuracy in transactions and adherence to security protocols.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction ratings.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Performance Coach
6 Years 6 Months- Developed personalized performance improvement plans for clients to enhance skillsets and achieve goals.
- Facilitated workshops and training sessions to promote best practices in performance enhancement strategies.
- Analyzed client performance data to identify trends and recommend targeted interventions for growth.
- Collaborated with cross-functional teams to align coaching initiatives with organizational objectives and values.
- Mentored junior coaches, providing guidance on effective coaching techniques and client management approaches.
- Implemented feedback mechanisms to evaluate coaching effectiveness and continuously improve delivery methods.
- Applied training techniques to improve performance both in competitive play.
Tier 3 Supervisor
7 Years 1 Month- Supervised daily operations, ensuring adherence to company policies and standards.
- Trained new employees on best practices and operational procedures.
- Implemented process improvements, enhancing overall team efficiency.
- Conducted performance evaluations, providing constructive feedback to staff.
- Monitored team performance metrics, identifying areas for development and training opportunities.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Education
High School Diploma
Skills
Report writing
Incident reporting
Security guard license
General security
CCTV surveillance
Detail-oriented
CCTV monitoring
Superior customer service
Access control
Security screenings
Accomplishments
Freemason A.F.A.M 3RD Degree/18th Degree Scottish Rite
Certification
Security Guard Card NPPSB
AED & CPR certified
Timeline
Security Officer
Randolph Security
03.2023 - 06.2026Read More
Shift Manager
AutoZone
02.2022 - 03.2024Read More
Performance Coach
Ignition Group
08.2015 - 02.2022Read More
Tier 3 Supervisor
Alorica
05.2008 - 06.2015Read More
American Academy of Pinecrest
High School Diploma
Read More