Gerald Gonzalez
CASTRO VALLEY,California
Summary
Client-focused professional with experience in high-trust, compliance-driven environments. Strong communicator skilled at building relationships, managing priorities, and explaining complex requirements clearly. Brings a risk-aware mindset, operational discipline, and persistence
Overview
22
22
years of professional experience
Work History
Client Services Coordinator (IHSS)
IHSS In Home Support Services
11.2023 - Current
- Built and maintained trusted client relationships in sensitive, regulated environments
- Communicated requirements, expectations, and next steps clearly and consistently
- Followed strict documentation, reporting, and compliance guidelines
- Managed schedules and priorities independently while preventing service disruptions
Operations Team Lead / Material Handler & Forklift
Plastikon Industries
08.2010 - 04.2014
- Led shift-level operations and supported team performance in deadline-driven environments
- Prioritized workloads, resolved issues in real time, and maintained productivity targets
- Enforced safety and compliance standards while coordinating cross-team communication
Paratransit Driver
Wittenberg Manor
03.2008 - 07.2010
- Delivered professional, confidential service in regulated transportation settings
- Managed routes, schedules, and unexpected changes with composure and efficiency
- Communicated clearly with clients and dispatch to resolve issues quickly
Bulk Picker/Lead Forklift Driver
Corporate Express
06.2004 - 01.2008
- Executed accurate, high-volume order fulfillment under strict time constraints
- Maintained process discipline, safety standards, and detailed inventory records
- Trained new employees on proper bulk picking techniques and safety protocols to enhance efficiency.
- Provided excellent internal customer service while working closely with other departments such as shipping or receiving teams.
- Assisted in training new employees on bulk picking procedures, fostering an atmosphere of teamwork and collaboration.
Education
High School Diploma -
Tennyson High
Hayward, CA06-2004
Skills
- Prospecting & Relationship Building
- Clear Value-Based Communication
- Risk Awareness & Compliance
Time & Pipeline Management - Objection Handling
- CRM & Documentation Discipline
Cross-Functional Collaboration - Problem Solving Under Pressure
- Customer support
- Client relations
Timeline
Client Services Coordinator (IHSS)
IHSS In Home Support Services
11.2023 - Current
Operations Team Lead / Material Handler & Forklift
Plastikon Industries
08.2010 - 04.2014
Paratransit Driver
Wittenberg Manor
03.2008 - 07.2010
Bulk Picker/Lead Forklift Driver
Corporate Express
06.2004 - 01.2008
High School Diploma -
Tennyson High