Talented professional with several years driving revenue growth by successfully leading new product launches and market research initiatives. Accomplished at handling changing company, customer, and project demands. Practiced at keeping team morale high while meeting aggressive deadlines and completing complex project requirements.
Overview
11
11
years of professional experience
Work History
Sr. Technical Product Manager, Data & Artificial Intelligence - Transportation
NIKE, Inc.
12.2022 - Current
Company Overview: Global Marketplace Supply Chain
Develop strategic roadmaps for transportation to enhance operational efficiency and inventory management
Direct data-driven decision-making processes for 7+ supply chain products, focusing on data and analytics
Prioritize stakeholder requests during high-volume periods, ensuring alignment with organizational needs and goals
Determine business values ranging from 300K - 10MM annually for products built by data and BI engineers
Study UX for Athletes
Across NA who use Cognos reports and Tableau dashboards to view transportation data
Global Marketplace Supply Chain | Remote
Technical Product Owner
NIKE, Inc.
07.2021 - 12.2022
Company Overview: Marketplace Supply Chain Technology
Led a cross-functional team of 9+ engineers to meet stakeholder needs while considering technology feasibility
Partnered with Scrum Master to plan agile sprints based on velocity and team roadmap, ranging from 40-60 story points
Converted stakeholder intake requests into user stories using JIRA to plan deliverables based on resource capacity
Delivered and implemented inbound and outbound data ingestion for new regional service distribution centers
Marketplace Supply Chain Technology
Product Manager, Mobile Operations
WarnerMedia
Atlanta, USA
10.2019 - 10.2020
Company Overview: NBA Digital | Atlanta, GA
Released Direct 2 Consumer streaming feature for NBA TV on NBA: Official App to over 5M users on Android and iOS
Prioritized release schedules by tracking scope and capacity, implementations, and launch activities with the ops team
Defined and documented user stories/requirements for product features and monitored their development using JIRA
Troubleshot issues regarding app failures or blockers that impeded the success of the NBA: Official App
Monitored feedback received from reviews in app stores along with usage data from New Relic and Adobe Analytics
Reviewed over 40 tickets per platform every two-week sprint to prevent failure and ensure user acceptance
Maintained fan activity during the global pandemic by implementing social distance features that increased engagement
Submitted and released product updates to the Apple App Store, Google Play Store, and Amazon Developer Store
NBA Digital | Atlanta, GA
Sr. Product Owner, Business Relationship Management
United Parcel Service
Atlanta, USA
01.2019 - 10.2019
Company Overview: Customer and Billing | Atlanta, GA
Recommended usability enhancements to improve the experience for Digital Onboarding on UPS.com
Managed product defects and new user stories using Microsoft TFS to track and record all UAT results
Engaged in SCRUM activities using JAMA, JIRA, and TFS to validate successful application changes
Analyzed web application log data to track trends for success and failure at Digital Onboarding
Determined overall impact on revenue after changes were implemented to prevent future loss by channel
Monitored drop-off rates during the Digital Onboarding process for improvement to the user experience
Supervised over 30 countries' activities and engagement with Digital Onboarding in the production environment
Customer and Billing | Atlanta, GA
IT Business Analyst, Delivery Management
CenterPoint Energy
Houston, USA
04.2018 - 12.2018
Company Overview: Technology Operations | Houston, TX
Owned Android and iOS mobile applications that increased user acceptance and reduced time on task
Supported the Project Management Office to enhance resource allocation, budgeting, and forecasting processes
Built project plans using Microsoft Project to track milestones and manage tasks by resource allocation
Monitored and improved vendor relationships by actively tracking resource spend and encouraging project progress
Reduced overall company costs by understanding the true levels of effort associated with operational tasks
Technology Operations | Houston, TX
IT Project Manager, Sales Process & Transformation
Hewlett Packard Enterprise
Houston, USA
05.2016 - 04.2018
Company Overview: Enterprise Group Sales Operations | Houston, TX
Designed worldwide solutions that enhanced QlikView dashboards for high-level business quality metrics
Identified and communicated usability and data efficiency risks to engineers that helped increase user acceptance
Communicated daily tasks for agile development sprints and executed ITG to PROD environment implementations
Created requirement documents with engineers and stakeholders to identify scope, resource needs, and risks
Streamlined data by applying business intelligence norms to reduce time spent on quality metric assessments
Produced status reports and resource allocation plans according to project roadmap to present to stakeholders
Enterprise Group Sales Operations | Houston, TX
UX Specialist, Internal Applications
Walmart Stores, Inc.
Bentonville, USA
05.2014 - 05.2016
Company Overview: Global Back Office Solutions | Bentonville, AR
Produced user-centered prototypes using Axure RP for HR apps that reduced employee task time by 60%
Researched mobile designs by traveling to Southeast Asia to gain insight into international user desired processes
Led insights & analytics work stream to mature UX best practices, including the implementation of LeanKit as a tool
Developed and applied UX heuristic evaluation process to identify opportunities found in enterprise-facing systems
Drafted project delivery plans for usability enhancements and system transformations to align with style guides
Completed high-level reports on product testing for multiple multi-million-dollar SAP back-office solutions
Global Back Office Solutions | Bentonville, AR
Education
Doctor of Business Administration - Management Theory and Organizational Leadership
The University of Maryland
03.2025
Master of Science - Learning Technologies and Design, Technology in Schools
The University of Missouri
Columbia, MO
12.2019
Bachelor of Business Administration - Management Information Systems
The University of Oklahoma
Norman, OK
08.2015
Skills
Strategic Leadership
Education Technology
Reporting & Analytics
Learning Management
HR Management
Management Theory
Organizational Branding
Diversity, Equity, and Inclusion
Organizational Leadership
Stakeholder Engagement
Data Visualization
Budget Planning
Team Management
Process Improvement
Product Development
Engagement
Alpha Phi Alpha Fraternity, Inc., Member, Active, Develop leaders, promote brotherhood and academic excellence, and provide service and advocacy for the community
Emerging 100 HTX, Member, Active, Impact the citizens of Houston through mentoring, economic empowerment, education, leadership, health and wellness
Cornell University, Teaching and Learning in the Diverse Classroom Certificate, Active, Learned how to create and sustain inclusive, student-centered learning environments
Dale Carnegie Immersion Course, Graduate, Active, Understood different communication styles and ways to manage face-to-face interactions better
Lean Six Sigma, White Belt, Active, Demonstrated process improvements that eliminate unnecessary steps and increase overall business productivity
National Black MBA Association, Member, Active, Dedicated to the enhancement and development of educational and economic empowerment for African Americans
Timeline
Sr. Technical Product Manager, Data & Artificial Intelligence - Transportation
NIKE, Inc.
12.2022 - Current
Technical Product Owner
NIKE, Inc.
07.2021 - 12.2022
Product Manager, Mobile Operations
WarnerMedia
10.2019 - 10.2020
Sr. Product Owner, Business Relationship Management
United Parcel Service
01.2019 - 10.2019
IT Business Analyst, Delivery Management
CenterPoint Energy
04.2018 - 12.2018
IT Project Manager, Sales Process & Transformation
Hewlett Packard Enterprise
05.2016 - 04.2018
UX Specialist, Internal Applications
Walmart Stores, Inc.
05.2014 - 05.2016
Doctor of Business Administration - Management Theory and Organizational Leadership
The University of Maryland
Master of Science - Learning Technologies and Design, Technology in Schools
The University of Missouri
Bachelor of Business Administration - Management Information Systems