Gerald Hartman
New Carlisle,OH
Summary
I have worked In retail for over 20 years. i love selling and interacting with customers.
Overview
21
21
years of professional experience
Work History
Walmart Personnel Shopper
Walmart
11.2006 - 04.2023
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
- Streamlined store operations by maintaining accurate inventory records and proactively restocking shelves.
- Boosted sales through effective upselling techniques and in-depth product knowledge.
- Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
- Safeguarded store assets by adhering to loss prevention policies and reporting suspicious activity to management.
- Provided exceptional customer service through active listening, empathy, and timely problem resolution.
- Conducted price checks for customers, establishing trust and enhancing their overall experience.
- Maintained up-to-date knowledge of current promotions and special offers to maximize sales opportunities.
- Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
- Achieved consistent punctuality and reliability, contributing to a positive work atmosphere within the team.
- Processed transactions accurately and efficiently using point-of-sale systems, minimizing wait times for customers.
- Performed daily opening/closing procedures according to company guidelines for operational excellence.
- Assisted in training new hires on store protocols, fostering a supportive learning environment for all employees.
- Executed visual merchandising tasks as directed, creating eye-catching displays that attracted customer attention and increased sales potential.
- Participated in regular staff meetings to discuss strategies for improving store performance and addressing any challenges faced collectively.
- Developed strong rapport with regular customers, creating a welcoming atmosphere that encouraged loyalty and repeat business.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Security
Rite-Aid Pharmacy
06.2002 - 07.2006
- Monitored security checkpoints for compliance with applicable security protocols.
- Directed security activities at investigation sites.
- Exercised best practices in voice and data communications security protocol.
Education
High School Diploma -
South High School
Springfield, OH05.1995
Skills
- Upselling Strategies
- Market Trend Awareness
- Store Maintenance
- Product Demonstration
- Product Rotation
- Strong Work Ethic
- Stock Replenishment
- Computer literacy
- Interpersonal skills
- Cross-selling techniques
Timeline
Walmart Personnel Shopper
Walmart
11.2006 - 04.2023
Security
Rite-Aid Pharmacy
06.2002 - 07.2006
High School Diploma -
South High School