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GERALD HERNANDEZ CANELAS
Orlando,USA
Summary
Pharmacy Technician specializing in prescription processing and patient support. Enhanced medication management and customer service through effective collaboration with healthcare teams and insurance providers. Committed to regulatory compliance and patient education, driving positive outcomes in pharmacy operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Chipotle
Orlando, Florida
06.2025 - Current
- Managed staff scheduling to optimize labor costs and service levels.
- Implemented training programs for new team members to enhance skills.
- Developed strategies to improve customer satisfaction and dining experience.
- Analyzed inventory levels and managed supply orders effectively.
- Conducted performance evaluations to provide feedback and support employee development.
- Tracked monthly sales to generate reports for business development planning.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Line Cook
Universal Studios
Orlando, Florida
07.2025 - 12.2025
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Ensured compliance with health and safety regulations during food handling processes.
- Communicated effectively with team members to coordinate meal preparations efficiently.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Set up workstations with needed ingredients, utensils and cooking equipment.
Pharmacy Technician
Walgreens
Los Angeles, California
02.2020 - 05.2025
- Supported pharmacists in prescription processing, labeling, and dispensing.
- Handled customer inquiries, resolved prescription issues, and ensured HIPAA compliance.
- Collaborated with insurance providers to manage billing, reimbursements, and coverage verifications.
- Trained and mentored new technicians on pharmacy protocols and customer service standards.
- Maintained accurate inventory records, rotated stock, and conducted routine inspections.
- Used aseptic techniques and handled hazardous materials per regulations.
- Prepared and tracked documentation, including logs, reports, and billing records.
Assistant General Manager
Chipotle
Germantown, MD
05.2016 - 02.2020
- Supervised restaurant operations, including scheduling, inventory, and vendor relations.
- Ensured compliance with health codes and sanitation standards.
- Trained and evaluated staff performance across all roles.
- Handled customer service issues with professionalism and ensured guest satisfaction.
- Supported marketing initiatives and coordinated community engagement events.
- Managed daily budgets, monitored expenses, and controlled food and supply costs.
Volunteer
Habitat for Humanity
Gaithersburg, MD
08.2012 - 05.2016
- Assisted in planning and executing community events and outreach programs to promote engagement and awareness.
- Coordinated collection and distribution of donations at community events to support local needs.
- Engaged with patients and seniors during visits to strengthen community ties and support networks.
- Performed data entry and provided administrative support to nonprofit teams.
Education
Some College (No Degree) - Nursing
Montgomery College
Maryland05-2028
Skills
- FDA compliance
- Quality assurance
- Risk assessment
- Drug Utilization Review
- Prescription billing
- Insurance Reconciliation
- HIPAA & Confidentiality
- Inventory management
- Time optimization
- Issue resolution
- Team leadership
- Patient education
Volunteer Experience
Habitat for Humanity, Gaithersburg, MD, 08/01/12, 05/31/16, Collected and distributed donations, Visited hospitals and senior homes, Supported community events and outreach, Entered data and assisted nonprofit admin teams
Languages
- English, Fluent
- Spanish, Fluent
Languages
Spanish
Professional
Certification
- Pharmacy Technician License with california board of pharmacy
Timeline
Line Cook
Universal Studios
07.2025 - 12.2025
General Manager
Chipotle
06.2025 - Current
Pharmacy Technician
Walgreens
02.2020 - 05.2025
Assistant General Manager
Chipotle
05.2016 - 02.2020
Volunteer
Habitat for Humanity
08.2012 - 05.2016
Some College (No Degree) - Nursing
Montgomery College