Overview

The Online Solution Specialist is a unique opportunity that works under moderate supervision requiring the combination of technical, client relations and project management skills to provide the best solutions to our clients. This position provides world class solutions-oriented support with a strong focus on customer service that is designed to maximum customer satisfaction. This position works closely with colleagues on the Product, Development, and Delivery teams at PowerSchool. It also works with subject matter experts to gain a deeper understanding of education concepts, learner needs, client requirements, and product functionality. Knowing the tools available and how they work together, to create solutions for our customers, is the primary responsibility of this position.

Responsibilities

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Gain familiarity with features, processes, functions, and uses of PowerSchool's K-12 Technology products
* Build client relationships as the first point of client contact
* Use proprietary tools and software to configure solutions
* Meet with and provide recommendations to clients to ensure project success
* Train clients on how to use the PowerSchool toolset(s).
* Collaborate with subject matter experts to ensure accuracy and relevance to clients
* Manage multiple implementation project timelines
* Provide status updates as required
* Attend team and product-related meetings, as needed
* Support the team in various ways, including quality assurance
* Support the End User (during the training period), including providing technical support to family users
* All other duties as assigned

Qualifications

Qualifications include:

* Bachelor's degree in Business, Computer Science, or equivalent experience
* 2-4 years' prior experience
* Experience in K-12 Education a plus
* Good knowledge of HTML and CSS
* Good knowledge of databases (developer-level skills are not required)
* Proficient in Office 365, SharePoint, and other technical collaborative environments
* Demonstrated ability to learn quickly
* Demonstrated ability to take initiative, think creatively to solve problems, and work as part of team  Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
* Strong oral and written communication skills
* Strong attention to detail and time management
* Demonstrate a positive and collaborative attitude in a geographically distributed team
* Strong organizational, analytical, and problem-solving skills

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing TA@powerschool.com.

Online Solution Specialist

Computer User Support Specialists (15-1151.00)

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