Gerald Jean Pierre
Miami,Florida
Summary
Motivated, personable professional with multiple skills. Fully bilingual speaking both English and Creole. Have a Talent for quickly mastering technology. Accustomed to handling sensitive, confidential records. Flexible and versatile. Able to maintain a sense of humor under pressure. Balanced and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills and detail oriented.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Meter Reader
City Of North Miami Beach
North Miami Beach, FL
01.2024 - Current
- Performed inspections of non-functioning meters and repaired them, verifying their operational status.
- Recorded and analyzed meter readings to check for inconsistencies, providing detailed reports to ensure accuracy.
- Managed sensitive data and maintained detailed reports on meter readings and repairs.
- Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
- Participated in safety meetings and awareness programs to ensure compliance with safety regulations.
Front Desk Concierge Supervisor
Marina Del Mar Apartments
Sunny Isles Beach, Fl
03.2023 - 01.2024
- Supervised and trained a team of 15 front desk staff, ensuring smooth daily operations and adherence to company standards.
- Maintained schedules and timesheets/cards for payroll purposes.
- Reviewed incident reports and assisted in investigations, using detailed documentation and logs to resolve issues.
- Responded to emergencies promptly and efficiently, maintaining calm under pressure.
- Assisted the Property Manager with administrative tasks and special requests.
Front Desk Concierge
Marina Del Mar Apartments
Sunny Isles Beach, FL
01.2023 - 03.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Monitored and controlled electronic security control systems.
- Responded to emergencies in a timely and efficient manner.
- Monitored and controlled access to the building.
- Maintained a daily log, records, and forms.
- Resolved and followed up on all complaints/issues.
Customer Care Representative
United States Medical Supply
Doral, FL
12.2020 - 12.2022
- Managed patient accounts and provided customer service while maintaining a high call volume (80+ calls per day).
- Ensured compliance with HIPAA regulations when handling private patient information.
- Resolved product/service concerns, provided timely solutions, and ensured customer retention.
- Maintained accurate records, and collaborated with other departments to ensure timely delivery of products.
Security Officer
Marksman Security Corporation
Aventura, FL
03.2019 - 12.2020
- Conducted investigations of incidents such as property damage, theft, and unauthorized access, and wrote detailed reports for management and law enforcement.
- Performed foot patrols and monitored life safety systems, ensuring the safety of residents and employees.
- Assisted in managing security camera systems, and enforced policies to ensure safety and security.
- Responded to emergencies, and followed procedures for handling and reporting unusual situations.
- Logged and delivered packages, and escorted unauthorized individuals off the property.
Warehouse Sorter
Amazon
Miami, Florida
05.2018 - 03.2019
- Processed incoming shipments and ensured they were safely unloaded and sorted according to size, batch, and type.
- Utilized hand-held devices to monitor and manage inventory levels and completed audits to maintain accuracy.
- Assisted in ensuring all products were properly packed and labeled before shipment.
Customer Service Representative
Humana
Miramar, Florida
03.2016 - 05.2018
- Ensured availability of treatment information by filing and retrieving patient records
- Maintained patient accounts by obtaining, recording and updating personal and financial information
- Obtained revenue by recording and updating financial information; recording and collecting patient charges
- Changed members primary care physician
- Sent out new member ID cards
- Informed members of their benefits
- Startup claims for members
- Obtained authorization for members visit.
Call Center Representative Lead
Marriott International
Doral, Florida
09.2014 - 03.2016
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Trained staff on Marriott brands, manage large amounts of inbound and outbound calls timely.
- Seized opportunities to upsell products when they arise
- Kept records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Science - Crime Scene Technology: Forensic Science
Miami Dade College
Miami, FL04.2023
Associate of Arts - Criminal Justice
Mayville State University
Mayville, North DakotaHigh School Diploma -
North Miami Senior High
Miami, FloridaSkills
- Customer relations
- Organized
- Self-motivated
- Deadline-oriented
- Skilled at learning new concepts quickly, while working well under pressure
- Strong communication skills
- Detail-oriented
- Documentation and reporting
- Problem Solving
- Analytical Thinking
- Reliability
Certification
- License D
- Class D Security License
- Adobe Certified Associate
- Rich Media Communication using Adobe Flash CS4
Education
Miami, Florida,Mayville, North Dakota,Miami, FL
Personal Information
Title: Crime Scene Technician - Forensic Science
Languages
Creole
Professional
English
Professional
Timeline
Meter Reader
City Of North Miami Beach
01.2024 - Current
Front Desk Concierge Supervisor
Marina Del Mar Apartments
03.2023 - 01.2024
Front Desk Concierge
Marina Del Mar Apartments
01.2023 - 03.2023
Customer Care Representative
United States Medical Supply
12.2020 - 12.2022
Security Officer
Marksman Security Corporation
03.2019 - 12.2020
Warehouse Sorter
Amazon
05.2018 - 03.2019
Customer Service Representative
Humana
03.2016 - 05.2018
Call Center Representative Lead
Marriott International
09.2014 - 03.2016
Associate of Science - Crime Scene Technology: Forensic Science
Miami Dade College
Associate of Arts - Criminal Justice
Mayville State University
High School Diploma -
North Miami Senior High
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