Summary
Overview
Work History
Education
Skills
Timeline
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Gerald Joseph

Hollywood ,FL

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

1
1
year of professional experience

Work History

Customer Service Sales Representative

AT&T
05.2022 - 12.2022
  • Obtained referrals with existing clients to generate new business, boosting overall sales Number%.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Worked with cross-functional teams to facilitate swift resolution of escalated issues.
  • Customer sales service in store and work from home

Customer Service Representative

K.W Tax Services
10.2021 - 04.2022
  • Responded to customer requests for products, services, and company information.
  • Tracked customer service cases and updated service software with customer information.
  • Promptly responded to inquiries and requests from prospective customers.
  • Cross-trained and provided backup support for organizational leadership.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Education

Miramar High School
Miramar, FL
08.2016

Skills

  • Business Growth and Retention

Timeline

Customer Service Sales Representative

AT&T
05.2022 - 12.2022

Customer Service Representative

K.W Tax Services
10.2021 - 04.2022

Miramar High School

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