GERALD L. GRIFFIN
Customer Service And Transportation
Canton
Summary
Seven years of experience in transportation and customer service, demonstrating a strong ability to exceed customer expectations. Proven track record of maintaining high enthusiasm levels to enhance customer interactions. Skilled in problem-solving and effective communication, leading to improved customer satisfaction. Committed to delivering exceptional service and fostering positive relationships with clients.
Overview
22
22
years of professional experience
Work History
Customer Service Delivery Driver
Kroger Fulfillment
12.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Managed customer inquiries and complaints in polite and professional manner.
Lot Agent/ Transportation
Enterprise Holdings
01.2018 - 01.2022
- Maintained lot presentation to enhance overall customer experience.
- Conducted inspections on vehicles, verifying safety equipment and identifying body damage.
- Performed detailing of all vehicles to ensure cleanliness and readiness for display.
- Managed out-of-service tagging process and ensured timely relocation to maintenance.
- Operated vehicles from drop-off locations to designated display areas efficiently.
- Facilitated transportation of vehicles across multiple sites when required.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Service Agent
Enterprise Holdings
01.2016 - 01.2017
- Washed cars and trucks daily to ensure cleanliness for customer service
- Coordinated with other departments to ensure seamless service delivery across all touchpoints.
- Removed stains on carpeting and sprayed interior with air freshener.
- Performed routine maintenance on vehicles.
- Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
Chief Executive Office
Artenirary Music “LLC”
01.2004 - Current
- Execute daily operations of multi-media music production.
- Trained interns in engineering, producing, sound creation and artist development.
- Negotiated with entertainment attorneys and artist management to enter into contracts for music production.
- Wrote designed and produced for HBO, Case39, Walmart, Pepsi Smash ring tones, Young Jeezy, Rick Ross and Gucci Mane.
Pro Audio Sales
Guitar Center
01.2012 - 01.2015
- Demonstrate outstanding customer service to every customer.
- Generate sales to meet or exceed goals in rental categories.
- Complete agreements and provide correct products for each rental customer.
- Works as a team with other employees in a retail environment.
Education
High School GED -
Work Force Development Agency
03.2013
Skills
- Customer Service skills
- Excellent communication skills
- Quickly learns procedures and methods
- Speaks good Spanish, Arabic, and Chinese
Timeline
Customer Service Delivery Driver
Kroger Fulfillment
12.2022 - Current
Lot Agent/ Transportation
Enterprise Holdings
01.2018 - 01.2022
Service Agent
Enterprise Holdings
01.2016 - 01.2017
Pro Audio Sales
Guitar Center
01.2012 - 01.2015
Chief Executive Office
Artenirary Music “LLC”
01.2004 - Current
High School GED -
Work Force Development Agency