Victoria Quintanilla
Winder
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Customer Service Delivery Driver
Carvana
01.2023 - 08.2025
- Delivered vehicles to customers with exceptional attention to detail, ensuring a seamless and customer-focused experience.
- Conducted vehicle inspections and reviewed contracts with customers, ensuring all documents were accurate and properly signed.
- Demonstrated vehicle features and answered customer questions to enhance satisfaction and understanding of their purchase.
- Coordinated delivery schedules and navigated routes efficiently, adhering to strict time management and safety standards.
- Resolved customer concerns promptly, maintaining professionalism and upholding Carvana's reputation for excellent service.
- Maintained and operated delivery equipment and vehicles in compliance with company policies and safety regulations.
- Consistently achieved high customer satisfaction scores and positive feedback.
UPS Driver
UPS
Buford
11.2022 - 12.2022
- Maintained a record of 95 percentage of correct deliveries
- Completed daily pre and post-trip inspection checklist
- Drove fleet truck
- Delivered merchandise to clients
- Resolved customer complaints
- Loaded and unloaded fleet
- Maintained accurate inventory count
Shipping Manager
Amazon
01.2017 - 10.2022
- Use software to track, check, prioritize and route orders
- Manage all important documents such as advanced shipping notice, pick slips, bills of lading etc.
- Direct the flow of packages from preparation to shipment
- Inspect labels, barcodes and other features of completed orders
- Supervise and lead subordinates (having, order pickers etc.)
- Resolve issues regarding shipped orders
- Ensure compliance to legal regulations and company policies
- Sorted and organized newly produced inventory, or modified preexisting inventory quantities.
- Ensure outgoing shipments are handled in a timely and efficient manner.
- Manage and organize incoming product shipments.
- Insure accurate counts.
- Figure out shipping problems.
- Maintain a clean work area.
- Moved freight, stock and other materials to and from storage, production areas and loading docks.
- Trained staff on material handling processes to reduce shipping times.
- Received, stored and shipped goods and materials.
- Prepare and stage skids for outbound shipments.
- Report faulty equipment, damage to racks and other safety hazards to supervisor.
Shipping Lead
Office Depot
BUFORD
05.2012 - 01.2017
- Coordinate logistics to lead the fast pace shipping department in meeting daily- customer demands by fulfilling orders on time and providing outstanding service on shipping options for the customer.
- Keep up to date on all small carrier changes, regulations and customers needs.
- Figure out shipping problems.
- Insure accurate counts.
- Maintain a clean work area.
- Check and receive merchandise into warehouse.
- Audited completed load sheets for accuracy.
- Designed and edited Microsoft Excel Spreadsheets.
Picker/packer
ProLogistix
05.2011 - 05.2012
- Pulls and packs product based on daily orders.
- Meets specifics of customer orders in a timely manner.
- Keeps products separated, organized and in good rotation.
- Monitors product quality frequently, reporting problems to mitigate safety issues.
- Keep record of all damaged products.
- Meet daily goals and quotas.
- Packaging refurbished products.
- Quality check on all devices.
- Scan inventory of phones and devices entering warehouse.
Education
business management -
Barrow High School
Skills
- Shipping & Receiving
- Driving
- Forklift
- Freight
- Transportation
- CDL's Permit
- Materials Handling
- Load & unload
- Customer service
- Logistics
- Cherry Picker
- Reach
- Sit down forklift
- Crown Turret truck
- Pallet Jack
- Order Picking
- RF Scanner
- Management skills
- Technical skills
- Communication skills
- Decision making skills
- Problem solving skills
- MS Office
- Google Drive
Timeline
Customer Service Delivery Driver
Carvana
01.2023 - 08.2025
UPS Driver
UPS
11.2022 - 12.2022
Shipping Manager
Amazon
01.2017 - 10.2022
Shipping Lead
Office Depot
05.2012 - 01.2017
Picker/packer
ProLogistix
05.2011 - 05.2012
business management -
Barrow High School