GERALD MAURO
Oak Ridge,TN
Summary
Dedicated Delivery Driver Trainer with expertise in developing training programs that enhance driver safety and efficiency. Proven ability to mentor and guide new drivers, utilizing tailored communication strategies to accommodate diverse learning styles. Skilled in fostering a supportive training environment while managing sensitive situations with diplomacy.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Delivery Driver Trainer
Amazon
07.2024 - Current
- Enhanced driver safety through comprehensive training on protocols and procedures.
- Developed efficient training materials to boost driver compliance and performance.
- Conducted evaluations ensuring all drivers met high delivery standards consistently.
- Refined training programs with Delivery Service Partners based on performance feedback.
- Maintained current knowledge of industry trends to deliver relevant training materials.
- Mentored new trainers, providing guidance on onboarding and company culture.
Damage Control Team Leader
Amazon
08.2023 - 07.2024
- Led damage control initiatives to ensure safety and compliance.
- Coordinated training programs for team members on damage assessment ,
- Maintained accurate records of received items within inventory management systems.
- Received and inspected incoming non-inventory shipments for quality assurance.
- Trained new staff on best practices for safe handling of non-inventory goods.
- Assisted in organizing storage areas to optimize space and accessibility for received items.
- Oversaw workflow processes,
- Ensured continuous improvement in damage control processes, conducting regular reviews and incorporating feedback from team members.
- Developed training materials for new ISS representatives to improve onboarding processes.
Supply Technician
National Gallery of Art
10.2022 - Current
- Ensured accurate inventory management by conducting regular supply assessments.
- Facilitated smooth supply transfers between warehouse and downtown gallery locations.
- Streamlined property management processes by assisting with property audits and investigations.
- Maintained comprehensive records for gallery and warehouse property management activities.
- Provided expert assistance on inventory distribution, disposal, and storage solutions.
Motor Vehicle Operator
US Army Corps of Engineers
11.2018 - 10.2022
- Motor Vehicle Operator responsible for chauffeur service for senior executives and Command Officers at the headquarters of the USACE around the National Capital Region. Coordinated with transportation management to revamp new driver standard operating procedures and new driver orientation as well as coordinating safety measures associated with HQ drivers Covid -19 duties. Initiated process improvement of Sharepoint page to help new executive assistants and officers a shortcut to information and instructions about services provided by driver support group. Used downtime between assignments to gather new skills in fleet management, calendar scheduling, supply and office administration.
- (This is a federal job)
Motor Vehicle Operator
Barquist Army Health Center
09.2017 - 07.2018
- Motor Vehicle Operator responsible for patient, record and specimen transport for Ft. Detrick, MD Army Clinic around the national capital region. Instituted more efficient and cost savings adjustments to mail and package shipments. Contributed to written standard operating procedures to incorporate more accurate position description procedures. Learned how to retire medical records with CHCSi system. Contributed to Patient Administration Dept. by taking over filing of medical records.
- (This is a federal job)
Motor Vehicle Operator
US Naval Academy
09.2015 - 09.2017
- Motor coach bus transport of Naval Academy students and visitors around campus and the Baltimore MD/Washington DC areas. Transport Varsity sports teams on overnight trips throughout the eastern seaboard.
Courier
Fedex Express
10.2014 - 09.2015
- Responsible for the on-time delivery and pick-up of time sensitive packages. Trained specialist for outgoing international packages.
- Hours per week: 40
Fleet Associate
Zipcar
08.2011 - 09.2015
- Responsibility for emergency road service and maintenance service appointments for online car rentals. Availability for customer service requests, car relocations and appearance problems. Knowledge of online application use and online tools for maintenance scheduling.
Package car driver, Warehouse supervisor, Loader
United Parcel Service
10.1981 - 10.2014
- Worked various locations: Albany, NY, Philadelphia, PA, Chambersburg, PA, South San Francisco, CA, Chapel Hill, NC
- Package car driver responsible for on time delivery and pick up of customer packages. Training Supervisor responsible for supervision, evaluating, and council of new employees in a warehouse environment. Belt supervisor responsible for load accuracy and production. Center supervisor responsible for returning delivery drivers and decision making about out bound trailers. Participated in a safety committee, specifically dealing with safety awareness for new hires. Identified and demonstrated safe work methods at safety meetings.
Motor Equipment Operator
North Carolina State University
10.2008 - 01.2014
- Recycling /Waste Disposal Specialist In this position, I am responsible for the collection of recyclable materials and determine the most efficient route to recover them using recycle trucks, heavy equipment, and roll-off boxes. Also available for the many events on campus that need waste disposal set-up and break-down. Responsible for inventorying and maintenance of waste reduction and recycling materials including recycling trucks, collection bins, collection supplies, personal protection equipment. Promoted to waste disposal crew driving a front end loader and spotter truck to collect landfill, cardboard, and compost. Driver representative for implementation of FleetMind routing system. CDL B driving instructor for new hires.
Bus Driver
Triangle Transit
07.2008 - 10.2008
- Para transit and bus operator responsible for safe transport of commuting passengers and persons with disabilities to locations within Raleigh, Durham, and Chapel Hill, North Carolina.
Motor Vehicle Operator
Social Security Administration
08.2006 - 06.2008
- Responsible for transporting confidential records, materials, and personnel within the SSA campus and between secure government facilities. Providing executive limousine and 45 passenger bus service for SSA commissioners and out-of-town executives and trainees.
Delivery Specialist
Boise Office Products
04.2004 - 08.2006
- Achieved delivery efficiency by optimizing routes and managing time effectively.
- Resolved delivery and stocking issues through proactive customer interactions.
- Supported new cross dock operations, enhancing overall logistics efficiency.
- Contributed to route planning revisions, leading to reduced gas and mileage costs.
- Delivered office supplies and furniture, ensuring timely service to corporate clients.
Courier
Federal Express
11.2003 - 04.2004
- Responsible for on time delivery and pick up of time sensitive packages. Trained specialist for outgoing international packages.
Courier
Federal Express
06.2002 - 11.2003
- Swing delivery driver responsible for delivery and pick up of time sensitive packages.
Courier B
Webvan
03.2000 - 03.2001
- Delivered food and household items to stations and customers. Combined knowledge of courier A/B/C to recommend a new preload and pallet loading procedure which streamlined operations saving 30 minutes per load.
Skills
- Driver assessment
- Patience and tolerance
- Active listening
- Team leadership qualities
- Load securing techniques
- Vehicle maintenance
- Fuel efficiency maximization
- Accident prevention strategies
Accomplishments
CDL B driver's license with airbrake and passenger endorsements.
Certification
- Transport of Biomedical Materials Certification
- Basic Life Support Certified
- GSA Excess Surplus training
- Forklift certification
Additional Information
- CDL B Drivers license with air brake and passenger endorsements
- Transport of Biomedical Materials Certification
Timeline
Delivery Driver Trainer
Amazon
07.2024 - Current
Damage Control Team Leader
Amazon
08.2023 - 07.2024
Supply Technician
National Gallery of Art
10.2022 - Current
Motor Vehicle Operator
US Army Corps of Engineers
11.2018 - 10.2022
Motor Vehicle Operator
Barquist Army Health Center
09.2017 - 07.2018
Motor Vehicle Operator
US Naval Academy
09.2015 - 09.2017
Courier
Fedex Express
10.2014 - 09.2015
Fleet Associate
Zipcar
08.2011 - 09.2015
Motor Equipment Operator
North Carolina State University
10.2008 - 01.2014
Bus Driver
Triangle Transit
07.2008 - 10.2008
Motor Vehicle Operator
Social Security Administration
08.2006 - 06.2008
Delivery Specialist
Boise Office Products
04.2004 - 08.2006
Courier
Federal Express
11.2003 - 04.2004
Courier
Federal Express
06.2002 - 11.2003
Courier B
Webvan
03.2000 - 03.2001
Package car driver, Warehouse supervisor, Loader
United Parcel Service
10.1981 - 10.2014