Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gerald nichols

the villages,FL

Summary

Dynamic business leader with a proven track record at World-class Concierge LLC, excelling in operations management and customer service. Enhanced client satisfaction through strategic planning and efficient processes, while demonstrating strong personnel management skills. Expertise in marketing strategy development contributed to sustained business growth and operational excellence.

Overview

50
50
years of professional experience

Work History

Owner/Operator

World-class Concierge Llc
03.2016 - 03.2025
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

Owner/Operator Truck Driver

North Shore Sales & Marketing, Inc
06.2018 - 10.2024

Secured sales for multiple activity companies throughout hawaii (Helicopters, boats,etc.). Maintained account's for several businesses throughout the state but bulk was on maui.

Manager/salesman

Royal Transmissions
01.1988 - 04.2018
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

Mechanic

13 & Crooks Sunoco
03.1975 - 03.1988

Worked in the garage through high school doing minor repairs then served in usmc and returned to the job after being honorably discharged as a Vietnam era vet. Became manager and learned more in depth large repairs.

Education

None - Psychology

University of Phoenix
Tempe, AZ
1978

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Personnel management
  • Staffing
  • Operations oversight
  • Human resources
  • Marketing strategy development
  • Marketing expertise

Timeline

Owner/Operator Truck Driver

North Shore Sales & Marketing, Inc
06.2018 - 10.2024

Owner/Operator

World-class Concierge Llc
03.2016 - 03.2025

Manager/salesman

Royal Transmissions
01.1988 - 04.2018

Mechanic

13 & Crooks Sunoco
03.1975 - 03.1988

None - Psychology

University of Phoenix
Gerald nichols