Summary
Overview
Work History
Education
Skills
Certification
Timeline

Gerald Perkins

South Charleston,WV

Summary

Enterprising and experienced Manager, offering demonstrated success in team leadership, organizational problem-solving in sales and customer service. Successful at overseeing team performance and allocating resources to meet workflow and demand. I'm looking for a position in sales and or service related fields.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Special Project Consultant

Frontier Communications
Charleston, West Virginia
02.2000 - 06.2023
  • Exceeded all sales and service requirements 100% of time when in sales and service
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Shift Manager and Team Supervisor

Telespectrum Worldwide
Charleston, West Virginia
08.1995 - 02.2000
  • Established top sales team in call center, all sales campaigns at 100% or higher
  • Performed regular sales and service reports to evaluate performance, adjust strategies and maintain agile, sustainable operations
  • Trained and mentored new employees to maximize team performance
  • Kept employees operating productively and working on task to meet business and customer needs.

Education

GED -

Kanawha County Schools, Charleston, WV
1988

Skills

  • Accomplished manager and Supervisor
  • Team management
  • MS Windows proficient
  • Project supervision
  • Performance research and analysis
  • Staff education and training
  • Coordinating team projects
  • Customer service specialist

Certification

Dale Carnegie Sales Advantage Certification

Fiber Optic Splicing and Repair Certification

USA Coaches Certification and WVSSAC Coaching Certification

Timeline

Special Project Consultant - Frontier Communications
02.2000 - 06.2023
Shift Manager and Team Supervisor - Telespectrum Worldwide
08.1995 - 02.2000
Kanawha County Schools - GED,
Gerald Perkins